AMS Srikanth Karunam

Our latest podcast discusses some of the most common challenges faced by our customers in managing their SAP landscape and how YASH is spearheading solutions to overcome these obstacles.
Hosted by Srinivas Kommu, the podcast sheds light on the intricate issues encountered by organizations navigating ECC and S/4 HANA landscapes. With our extensive experience, we've not only tackled multiple challenges head-on but also proactively introduced value additions to enhance productivity and ensure seamless business operations 

In this podcast, our expert, Srikanth Karunam, will guide you through the transformative realm of generative AI. You will learn about its role in reshaping IT application management and explore practical use cases that have fueled a significant (and sustained) surge of interest. Generative AI's real-world impact is vividly demonstrated through success stories, with ChatGPT emerging as a notable example. Join us to discover the synergies reshaping traditional AMS structures, moving beyond break-fix maintenance into a new era of innovation. 
If you want to learn more about our AMS services, click here.

With increasing size and complexity of businesses, the number of resources needed to manage complex application increases exponentially. Similarly, there are lot of activities that are repetitive in nature which require no or very less decision-making based on subjective information. And all these activities increase costs, choking much-needed funds for fostering business-centric innovation and transformation initiatives.

The world of application management is increasingly leveraging AI, machine learning, Robotic Process Automation (RPA), cognitive computing, etc. IT Service management tools with infusion of robotics are significantly changing the way applications are managed. Let us look at how automation in application management is benefitting an organization.

ITIL standards define support processes which cover all aspects of service delivery, and it also stresses on "Creation of value through service delivery”. Now if we superimpose the transformational elements on these ITIL processes, we can quickly get a structured framework for transforming AMS services. In this Podcast let us look at three keyways to achieve it – one ticket resolution agents, second automation tools and the third service orientation.

Interested in finding out more about our AMS services, https://www.yash.com/services/application-maintenance-and-support/

AMS Expert Srikanth Karunam, throwing some light on volume-based pricing in IT Outsourcing, a topic which is getting quite popular among some of our newly acquired customers.