Nichola Crust from Healthcare Safety Investigation Branch (HSIB) on report into placement NG Tubes NGPODCAST

Nichola Crust is a National Investigator at the Healthcare Safety Investigation Branch, Registered General Nurse in the NHS 28 years and also a GenerationQ fellow.   



Nichola has worked at a strategic level in a variety of healthcare settings spanning primary and secondary care.  Her roles have included professional nurse leadership and mentoring of nursing teams, mobilisation of new services including service and workforce redesign, and training and education in incident investigation. Nichola has developed clinical governance systems in both primary and secondary care, established systems for identifying risks and has worked collaboratively with national bodies relating to healthcare. Nichola has extensive teaching experience and specialist understanding of supporting patients and families through the investigation process. Her key qualities are empathy, ability to build rapport and ability to influence. Before joining HSIB, Nichola was a Head of Nursing, Quality and Safety for the NHS Leicester, Leicestershire and Rutland Alliance.   



Nichola joined the Healthcare Safety Investigation Branch (HSIB) in March 2017 as a National Investigator. She works closely with patients and their families and carers, healthcare staff, trusts, hospitals and other healthcare providers. Nichola was the HSIB representative on the CQC Never Events Thematic Review expert advisory group. The National Safety Investigator role interested her because it has a focus on leadership and quality improvement and Nichola has a real desire and enthusiasm for leading and influencing improvement work which will directly impact on patient safety. Nichola has completed the Health Foundation’s GenerationQ leadership and quality improvement programme and holds an MSc in Leadership (Quality Improvement). Nichola continues to meet with her Action Learning Set following completion of the GenerationQ programme. Nichola reflects on the benefits of Action Learning Sets as a way of reflecting and learning from real life problems and our actions from what happens to us, and around us. They are an opportunity to ask difficult questions, discuss sensitive issues and allow time to question, understand and reflect, to gain insights and consider how to act in the future, sharing learning in a supportive environment.



LINKS   

Link to HSIB report on the Placement of nasogastric tubes  https://www.hsib.org.uk/documents/268/HSIB_Placement_of_nasogastric_tubes_Report_V07.pdf Link to HSIB website  https://www.hsib.org.uk/investigations-cases/placement-nasogastric-tubes/final-report/ 

HSIB Social Links 

Linkedin: HSIB https://www.linkedin.com/company/healthcare-safety-investigation-branch/

Nichola Crust https://www.linkedin.com/in/nichola-crust-1164a121/  

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