1 hr

The Time Tax: The Crime of Stealing Customers' Time The Soul of Enterprise: Business in the Knowledge Economy

    • Business

Inspired by an article by former TSOE guest B. Joseph Pine II, and James H. Gilmore, Ed and Ron will explore how businesses--including professional firms--can stop wasting the customer's time.

  • Ron Baker and Ed Kless

Inspired by an article by former TSOE guest B. Joseph Pine II, and James H. Gilmore, Ed and Ron will explore how businesses--including professional firms--can stop wasting the customer's time.

1 hr

  • Ron Baker and Ed Kless

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