21 episodes

On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest growing companies. We discuss the future of business operations and how enterprises are learning to adapt to our rapidly-changing world.

Modern Business Operations Tonkean

    • Business

On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest growing companies. We discuss the future of business operations and how enterprises are learning to adapt to our rapidly-changing world.

    Using No-Code Solutions To Accelerate Operations

    Using No-Code Solutions To Accelerate Operations

    Keeping track of data is challenging. That’s why no-code tools can be so helpful for those in operations who don’t have a coding language or two under their belts.
     
    On this episode of Modern Business Operations, host Briana Okyere chats with one of our team members, Senior Manager of Revenue Operations Morgan Leech. Morgan shares how much no-code has helped her, saying that before she leveraged a no-code tool like Tonkean, she didn’t trust her data.
     
    Briana and Morgan also discuss:
    A day in the life of someone in ops Different approaches to organizing data A framework for managing operations requests  
    You’ll also hear Morgan’s advice to go for a quick win in automation by going after a repetitive task that you feel is taking longer than it should. Every moment gained back from such unnecessary repetition can be spent in career growth and items that will be more impactful for the business.
     
    This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 26 min
    How Ops Can Navigate the Great Resignation

    How Ops Can Navigate the Great Resignation

    As the Great Resignation continues in the shadow of a possible future recession, it’s important for operations teams to actively adapt to changing conditions and ensure that their companies navigate uncertain circumstances.
     
    Zahra Bukhari, Director of Sales Operations at Klaviyo, is finding ways to ensure her company can actively confront a possible recession. She joins Briana Okyere to share her thoughts on this episode of Modern Business Operations. Klaviyo is a unified customer platform that gives online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships at scale.
     
    Briana and Zahra discuss:
    Why Gen Z may be shaping the Great Resignation Ways that Ops can communicate with stakeholders, particularly in uncovering dormant opportunities and accelerating revenue growth Why automation is great but can sometimes create unreasonable expectations  
    You’ll also hear Zahra share the importance of communicating with your team members, sharing appreciation with them, and acknowledging the value of their work.
      This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 30 min
    How Airtable Decentralizes Their Operations

    How Airtable Decentralizes Their Operations

    While silos may in some cases be the best choice, in most cases they are bad for organizations.
     
    Lindsay Selbak, Head of Strategic Operations at Airtable, is someone interested in breaking down those silos, and she joins host Sagi Eliyahu on this episode of Modern Business Operations. Lindsay loves knowing why she’s building what she’s building. That’s one of the reasons she’s now in operations after a career in entertainment technology, where she had to bring together disconnected teams to work on large projects.
     
    Lindsay and Sagi discuss:
    how and why Agile should be used within communication paths decentralized and centralized communication (pros and cons) understanding how an organization fits together through purposeful points of connection  
    You’ll also hear Lindsay discuss the shutdown of Quibi, which she helped with, and how such a challenging situation was still a great opportunity to grow professionally.
     
    This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 26 min
    Building and Managing Successful Operations Teams

    Building and Managing Successful Operations Teams

    While the overall goal of operations is often to establish regularity and order, those who work in operations have to be comfortable with ambiguity and consistently realigning, reassessing, and reallocating resources.
     
    That’s one of the messages Sowmya Srinivasan, VP of Strategy and Operations, Customer Success, Support and Renewals at Informatica, shares with host Briana Okyere on this episode of Modern Business Operations. Sowmya has been at Informatica for 15 years, starting as a support engineer, so she has seen the company grow to become the market leader in enterprise-level data management.
     
    Briana asks Sowmya to describe an average day; Sowmya says that there is no average day but that every day prioritization drives how that day is accomplished.
     
    Briana and Sowmya also discuss:
    why teams need to understand their why before worrying about the how the importance of measuring what matters (and why you should read John Doerr’s book Measure What Matters if you haven't already) some key foundations to establish for successful teams  
    You’ll also hear Sowmya’s insistence on ensuring that her leaders have automated access to key data they need to make sure they are on track.
      This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 28 min
    Improving Your Data Quality and Presentation

    Improving Your Data Quality and Presentation

    If the quality of your data is suspect, your conclusions and reports will suffer too.
     
    We invited Ana Herbst, Director of Partnership and Alliance Operations at Dataiku onto this episode of Modern Business Operations to talk about data quality and ways that those in operations can check the truthfulness of their data and can present it in a way that is compelling to different stakeholders. 
     
    Ana comes from a data management background and her passion for data comes through in her discussion with host Briana Okyere.
     
    They go on to discuss:
    questions you can pose to better scrutinize data (and the way it’s being organized) why you should take care to make sure you’re following reality, not just impressions when it comes to your data what it’s like to work with operations teams across the entire organization  
    This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 19 min
    The Evolving Role of IT in Companies

    The Evolving Role of IT in Companies

    As IT continues to develop a greater role in business decisions and operations, leaders in IT have to continue to develop competencies and skills to match the greater demands that will be placed on them.
     
    Someone who has lived that cross-disciplinary attitude in his career is Ravi Malick, Global CIO of Box.  His experience with these issues makes him a perfect guest for this episode of Modern Business Operations.  Ravi’s career includes investment banking, management consultancy, startups, financial services, and the energy market, to say nothing of IT, a role he values just as much for the technical aspects as for the opportunity to interact with customers.
     
    Host Sagi Eliyahu begins the conversation by asking what changes Box saw in IT due to the pandemic.
     
    Sagi and Ravi also discuss:
    The importance of studying customer interactions to improve automation Why CIOs need to have multiple business competencies to contribute in the C-suite Why shadow IT isn’t necessarily the worst thing ever  
    This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

    • 23 min

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