78 episodes
Modern Business Operations Tonkean
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- Business
On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest-growing companies. We discuss the future of operations within business, including finance, revenue, legal, and HR. Join us every episode to hear how enterprises are learning to adapt to our rapidly-changing world.
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The Value of Cleaning Your Data
On this week’s episode, host Seth Colaner welcomes Susan Walsh, Founder and Managing Director of The Classification Guru Ltd. Susan delves deep into the world of data quality, the vast challenges within dirty data and the compelling need for experienced human insight.
Key Takeaways:
(02:29) Data quality is not prioritized until problems arise. Preventative data cleaning is undervalued.
(04:25) Clean data helps procurement analyze supplier spend and risk.
(08:45) AI tools still require extensive human checking of data.
(10:34) Start by identifying the client’s problems and end goals for the data.
(13:27] Decision-makers who don’t do the work may not see the value of data projects.
(15:03) Failed data project pitches waste time better spent working on the business.
(21:12) Managing people has proven to be the biggest stress to business.
Resources Mentioned:
Susan Walsh - https://www.linkedin.com/in/susanewalsh/?originalSubdomain=uk
The Classification Guru Ltd. - https://www.linkedin.com/company/theclassificationguru/
Between the Spreadsheets: Classifying and Fixing Dirty Data - https://www.amazon.com/Between-Spreadsheets-Classifying-Fixing-Dirty/dp/1783305037
Fixing Dirty Data - https://www.theclassificationguru.com/tcgtraininghub/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations -
Make Legal a Department of “Yes”
This week, host Seth Colaner is joined by Trisha Wright, Litigation Project Coordinator of DecisionQuest. Trisha dives deep into the intricacies of data collection in the professional space. She discusses the pitfalls and benefits of data collection methods and highlights the importance of collecting relevant and actionable information.
Key Takeaways:
(03:35) Involve legal early to avoid delays and issues down the line.
(06:23) Document interactions to avoid problems later.
(10:44) Following process ensures fairness while circumvention causes problems.
(14:53) True leaders uphold processes equally for everyone.
(19:00) People make time for what they prioritize as important.
(24:52) Always be curious and open to new experiences and ideas.
Resources Mentioned:
Trisha Wright - https://www.linkedin.com/in/trisha-wright/
DecisionQuest - https://www.decisionquest.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations -
Successfully Navigating Change Management in Your Organization
In this episode, host Sagi Eliyahu welcomes Farheen Kaka, Director of Global Change Management at Gilead Sciences. Farheen delves into the significance of change management in today's dynamic business environment.
Key Takeaways:(04:02) The importance of asking people first before implementing change, so the transition is smoother.
(08:03) Ease people through change by customizing tools and processes to match what they are used to.
(10:18) Organizations can minimize change while still achieving goals by understanding end users and designing solutions they find valuable.
(14:36) With more flexible workforces, organizations should put in the effort to understand end users rather than dictating changes.
(19:25) Top-down vision and priorities are important, but employees are better placed to execute changes since they do the work daily — simple solutions can emerge.
(25:39) Employees often find ways to streamline processes that executives would not have thought of — listening to their ideas is key.
(28:39) Farheen advises documenting everything; lifelong learning; thinking outside the box; and advocating for yourself.
Farheen Kaka - https://www.linkedin.com/in/farheenkaka/
Gilead Sciences - https://www.linkedin.com/company/gilead-sciences/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations -
Doing More With Less: A CIO Perspective
This week, host Sagi Eliyahu is joined by Josh Langley, Chief Information Officer of Iron Mountain, to discuss leading digital transformation and building a culture of trust and transparency. Josh also shares advice on saying “yes” to challenges and avoiding overly bespoke processes.
Key Takeaways:
(09:33) Adopting governance and security best practices has enabled safe experimentation with AI.
(15:14) Focusing on efficiency and optimizing costs is central to the IT organization’s DNA.
(19:39) Establishing an AI Center of Excellence will harness innovation across the company.
(26:07) Valuing people and data is crucial for any corporation.
(28:05) Saying “yes” to new challenges leads to tremendous learning opportunities.
Resources Mentioned:
Josh Langley - https://www.linkedin.com/in/jlangley/
Iron Mountain - https://www.ironmountain.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations -
Big Law: Mixed Performance and Shifting Power
On this week’s episode, David Lat, Lawyer, Founder and Sole Writer of Original Jurisdiction, joins host Seth Colaner to share his expertise on the convergence of artificial intelligence and the legal profession. With a discerning eye on both the potential and pitfalls of technological adoption in legal practices, David draws from his varied experiences and delivers vital insights into the current and future implications of AI in law.
Key Takeaways:
(01:38) Revenue for big law firms is steady, though performance varies widely between firms.
(03:00) Law firms are slowly adopting new technologies, though resistance remains.
(08:42) Document automation rises as billable hours decline.
(13:03) AI generates excitement but faces skepticism and ethical concerns.
(18:17) Lawyers should match AI to the level of risk.
(22:09) Take chances on new ventures — you can always go back.
Resources Mentioned:
David Lat - https://www.linkedin.com/in/davidlat/
Original Jurisdiction - https://davidlat.substack.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations -
Getting Good Data for Your Procurement Processes
On this week’s episode, host Sagi Eliyahu welcomes Stephany Lapierre, Founder and CEO of TealBook. Stephany delves deep into the world of procurement, the vast potential within unoptimized spending, and the compelling intersection of large enterprises and startup innovation.
Key Takeaways:
(02:08) Stephany gives an overview of her work history and discusses the evolution of procurement functions and the importance of engaging the right suppliers in achieving competitive advantages.
(06:10) The manual and fragmented process of supplier data management.
(13:38) The often-underestimated power and possibilities in procurement, and how lack of visibility and optimization of spending can affect companies.
(18:39) The hidden risks and opportunities in uncategorized spend and the substantial impact of optimizing such spends on the company's bottom line.
(26:10) The advantages of blending large enterprise environments with the vibrancy of startups, encouraging operations personnel to interact with entrepreneurs and their contagious energy and passion.
Stephany Lapierre - https://www.linkedin.com/in/tealbook/?originalSubdomain=ca
TealBook - https://www.linkedin.com/company/tealbook/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations