Practice Growth HQ Angus Pryor

Episode Summary:
 
In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.
 
While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities. 
 
If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode! 
 
What you’ll learn:
(00:29) The amazing value of virtual assistants in providing support to businesses. 
(01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice. 
(03:09) Why missing phone calls in your practice are wasting marketing dollars.
(04:43) The shocking real-world data on missed calls in healthcare practices.
(06:54) How letting the phone ring undermines all the work your marketing team is doing. 
(08:34) The unbelievable number of appointments your practice is losing every year to missed calls. 
(08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls. 
(09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!  

 (10:00) Why you should consider offshore help to manage overflow calls.
(10:56) What your data of unmissed calls reveal about your practice. 
Plus loads more!
 
Links and Resources:
Website: https://www.anguspryor.com

Episode Summary:


In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.
 
In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.
 
If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!
 
What You’ll Learn:
 
(01:11) The four stages of a patient’s journey into a practice. 
(02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition.
(03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition 
(05:40) The strategy that will keep your rebooking rates high. 
(06:50) Understand how collecting feedback from clients who leave can improve practice processes.
(08:20) How to assess your practice across the four stages to identify and address the weakest link.
(09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers. 
(09:58) The rule of thumb when it comes to how much you should be spending on your marketing
(10:40) What you can do better if your recall system isn’t working 
(11:08) How these four stages, when executed well, can help you grow your practice on autopilot. 
Plus loads more!
 
Links and Resources:   
Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Tony Schmaltz about the small daily actions we can all take that add up to big results in our businesses over time. 
 
Tony is an author and life coach who specialises in mindset and wealth creation. He has a passion for helping people upgrade their lives in any area possible. 
 
In this episode, Tony unpacks the compound effect and how we can use it in our lives, the importance of networking and building relationships in business, and the key messages from his latest book, ‘Wake the Bleep Up.’ 
 
If you're ready to upgrade your business and take it to the next level, you can’t afford to miss this episode!   
 
What you’ll learn: 
 
(04:44) The compound effect: what it is and how we can use it in our daily lives   
(07:45) What are the little actions that healthcare professionals should be doing that add up to big results over time?    
(09:06) Discover why building relationships will have the biggest impact on your business      
(11:11) How to stay on track with your daily actions so that they become habits over time   
(13:43) Forget sales tactics and strategies - why authenticity is the key to success      
(14:25) The importance of getting out of your comfort zone regularly (and how it can help you grow your business)    
(16:58) Why you need to be an “askhole” if you want to stop worrying about what other people think     
(20:36) Tony tells us about his new book ‘Wake the Bleep Up’  
(22:54) How to get out of your own head and improve your business mindset   
(23:31) Quick tips for turning bad habits into good habits  
(26:40) Bringing it all together: How to use social media effectively to show people who you really are  
Plus loads more! 
 
Links and Resources:  Website: www.tonyschmaltz.com
Book: https://tonyschmaltz.com/wtfu-book

Episode Summary: In this short episode of Practice Growth HQ, I tell you about the best way I know for growing your business in tough economic times - offshoring.    
 
Let's face the facts, in Australia at the moment, we've had a number of interest rate rises. And an interest rate reduction doesn't appear to be on the horizon, not in 2024 at least. 
 
What this means for healthcare professionals is that now is the perfect time to be looking at how to slash your costs and maximise profits - which is why I want to talk to you more about offshore team members.  
 
If you’re curious about the upsides and the downsides of offshoring, don’t skip this episode!  
 
What you’ll learn: 
  
(00:34) Why now is the perfect time to be thinking about how you can slash expenses and maximise your practice profits   
(01:10) Learn why now isn’t the time to be reducing your marketing efforts, in fact, it’s the exact opposite! 
(01:36) Unpacking the business case for outsourcing some business tasks overseas   
(02:24) Is your practice letting the phone ring? Discover why this could be crippling your business     
(03:10) How to save two-thirds of your typical labour hire quickly and easily     
(03:57) Discover the downsides of hiring offshore team members 
(07:02) How to increase your monthly revenue by thousands with just one inexpensive offshore team member 
(08:30) Why the Philippines is the best country for finding offshore team members 
(09:33) What about the Aussies? Why offshoring doesn’t take work away from your local team 
(11:25) Interested in exploring offshoring further? Introducing GP Hero and Dental Stars   
 
Links and Resources:  Website: https://www.anguspryor.com
 

Episode Summary:  
In this short and snappy episode of Practice Growth HQ, I share my thoughts on healthcare professionals being well-paid to be mediocre.    
 
Recently, I interviewed a guest on this podcast who brought up something that really stuck with me—healthcare professionals are typically in the top 1% of earners, yet most don’t have good business skills.    
 
But the fact is the market is shifting, and if you don’t start paying attention to building your business acumen, you will likely find yourself struggling to fill the books in a couple of years. 
 
So, if you want to know how you can avoid being mediocre, give this short episode a listen!  
 
What you’ll learn: 
  
(00:30) Are you being well-paid to be mediocre? Why this sentiment shared by a previous guest has really stuck with me!  
(01:11) Are you focusing on the wrong skill set? Discover why business skills are equally as important as clinical skills 
(02:10) Unpacking the statistics: Why mediocrity is no longer an option in today’s market  
(05:09) Discover why you don’t qualify for a business visa in Australia if you’re an overseas healthcare professional   
(07:47) The logical consequence of this data - why your clinical skills are going to matter less and less    
(09:08) Why I’m considering buying into a practice with atrocious business skills 
(10:02) What to do next if you want to avoid being mediocre and you’re ready to stop struggling in your business   
 
Links and Resources:   
Website: https://www.anguspryor.com

Episode Summary:  
In this episode of Practice Growth HQ I speak with Chris Beks about a topic we’re all interested in - how to keep more of what you earn. 
 
Chris is a seasoned business expert with a multi-award-winning business he’s been running since 1990. He’s also the acclaimed author of a book called ‘Chasing the Dream’. 
 
In this episode, Chris shares his best tips for saving money in your business, so that you can buy more of what you want. You’ll rediscover some ideas from Mike Michalowicz’s book ‘Profit First’ and learn how to legally minimise the amount of business tax you pay this financial year.    
 
If you’re ready to give your business or personal finances an overhaul, take notes during this episode! 
 
What you’ll learn: 
 
(03:33) Chris highlights the common roadblocks business owners face when it comes to finances  
(04:53) Unpacking the reactive approach to spending and why it can be a practice owner’s downfall   
(07:12) Discover the 50:30:20 rule for budgeting 
(09:20) Chris shares his thoughts on the current economic climate   
(10:00) How to make it easier to save money (and make it harder to spend!) 
(13:08) The importance of prioritising your spending and the money lessons you can learn from the book ‘Profit First’       
(16:38) How to decide what to spend your business profits on   
(18:51) How to find more cost-effective solutions in your business    
(22:57) How to legally minimise your business taxes 
(26:18) Where to get started if you’re ready to sort out your finances   
Plus loads more! 
 
Links and Resources:   
Website: https://www.ceebeks.com