Thriving in Complexity Podcast Susanne Le Boutillier

At the core of every successful business lies the importance of good organisational communication. It’s the thread that connects teams, departments, and stakeholders and helps them make sense of their context.

However, when communication isn’t clear, people can get messages that cause confusion and distract them from what’s most important.

In this episode of Thriving in Complexity, Susanne Le Boutillier talks to Dr Libby Mitchell, a specialist in stakeholder engagement and strategic communication with experience in consulting, working in corporates and academia across the globe and in multiple sectors.
Dr Libby shares insights about the impact of effective communication, the pitfalls of storytelling and why using clear, concise, jargon-free communication in complex situations is essential.

Don’t miss this episode as Dr. Libby helps us understand the value of strategic communication and how doing it well can help us thrive in complexity.

Organisations aren’t the only ones who can go from good to great – people can too. Coaching helps empower individuals to tap into their hidden reserves of passion and talent so they can grow. Having the right coach can help individuals become more resilient, adaptable, and capable of dealing with complex situations.

In this episode of Thriving in Complexity, Susanne Le Boutillier speaks with Liz Mackevicius, an accredited organisational coach who brings lessons learned from ultra marathon running into her coaching.

With nearly two decades of experience in public and private planning, Liz discovered her true passion: empowering individuals to translate aspirations into real breakthroughs by building client confidence, resolve and satisfaction. 

In our conversation Liz shares her expertise on facilitating transformative journeys, where she guides clients towards becoming the person they aspire to be. Liz emphasises the significance of relentless forward progress, encouraging individuals to focus on the present and embrace the journey rather than being overwhelmed by long-term goals.

Drawing from her experience, Liz unveils the power of shifting perspective and unearthing ingrained stories, beliefs, and assumptions that shape our self-perception.

Join us as we delve into Liz’s expertise to facilitate relentless forward progress for making work (and life) fulfilling and rewarding, going from feeling good to great. 

Navigating the intricate landscape of non-profit service provision in a world of escalating social complexities necessitates innovation, holistic approaches, and person-centeredness.

In this episode of Thriving in Complexity, Susanne Le Boutillier is joined by Cath Bartolo, CEO of YFS, whose pioneering work in Logan and surrounding areas is a testament to these principles.

Honoured as a Member of the Order of Australia, Cath brings to the table two decades of experience working tirelessly with vulnerable populations. Throughout the conversation, she underlines the pivotal role of integration and partnership among service providers, communities, and a wide spectrum of stakeholders to achieve positive outcomes for individuals and families facing adversity.

During our conversation, Cath talks about YFS’ transformative journey. From her early days to her commitment to rigorous, evidence-based programs and outcome measurement, she underscores the evolution and significance of case managers working with people as navigators or coaches. Cath also highlights the tremendous influence of initiatives like Logan Together, Thriving Families and Substation33 in opening up opportunities to do things differently.

Cath brings to light the multifaceted challenges inherent to service provision amidst the increasing social complexities of our times. She emphasises the necessity for flexibility, understanding, and above all, empathy in service providers. Additionally, she explores the profound impact of establishing a bedrock of trust between the community and organisations like YFS in combating systemic harm.

Join us as we explore the dynamic landscape of non-profit service provision, the power of a holistic approach, and the significance of innovation, empathy, and collaboration in addressing social complexities and improving lives.

Have you ever considered how procurement approaches have evolved to tackle the intricacies of our modern world? It's time to challenge the common assumption that procurement acts as a blocker rather than an enabler. In fact, there's a remarkable alignment between procurement and complexity, where context, active listening, and engagement pave the way for exceptional outcomes.

In this episode of Thriving in Complexity, my guest is Sharon Bailey, the Chief Procurement Officer of the Queensland government. Sharon is not your typical head of government procurement and brings a diversity of experience and fresh perspectives to the table. From her early days as a social worker to her current role, Sharon has a deep understanding of how to achieve the best procurement outcomes in complex situations.

During our interview, Sharon opens up about typical procurement challenges and how to tackle them. Whether it's commissioning infrastructure projects for the highly anticipated Brisbane 2032 or providing vital services to support individuals experiencing vulnerability, she offers diverse strategies to help you commission what is needed for the context.

Join us as we delve deeper into the fascinating world where procurement and complexity intertwine, guided by the expertise of Sharon Bailey. She challenges the misconception that the procurement team is out to stifle your flexibility and adaptability in the face of emerging situations.

Get ready to unlock the true potential of procurement in this thought-provoking episode of Thriving in Complexity with Sharon Bailey.

In this episode of Thriving in Complexity, our guest is Andrea Danes, EY’s Global Human Services Leader, with nearly 30 years of experience in both public and private sectors with program expertise in Medicaid, Child Welfare, and other Human Services programs.

In this episode of Thriving in Complexity, Susanne Le Boutillier speaks with one of Australia’s foremost experts in community engagement processes, Max Hardy. Max highlights that starting softly and listening without judgement, rather than going in hard from the start, is key to creating positive outcomes that benefit both the community and the organisation.