Profit by Design Dr. Sabrina Starling

Today’s episode dives into the vast opportunities and unique challenges of integrating AI tools into your business operations while maintaining your authentic brand voice. We all want to navigate the complexities of AI implementation with careful consideration, but the AI world can be overwhelming. My guest breaks down the common fears around using AI tools and gives insightful tips for using this technology thoughtfully and authentically to grow your business and free up your time. That’s what we are all about at Tap the Potential! 
Kinsey Soderberg is the brilliant mind behind her brand and podcast, Authentic AI. She helps down-to-earth entrepreneurs leverage AI tools in their businesses without wasting time or sacrificing authenticity. She champions a human-first approach, ensuring that AI enhances your business rather than overwhelming it, bringing your brand to the forefront, and helping AI work for you–and not the other way around. Kinsey teaches her clients how to use approachable methods for training their AI assistants and using AI tools in their everyday tasks and workflow, helping them get more done quickly without sacrificing quality. 
Profit by Design is a Tap the Potential Production.
Show Highlights:
Highlights of Kinsey’s path to becoming an AI expertAI tools can expand and amplify your creativity and critical thinking skills.Things to think about in training your AI assistants, like ChatGPT, to reflect your values, opinions, and brand identityConsiderations about your copyrighted material on ChatGPTExamples of how a business owner can benefit from using AI toolsExploring AI tools, like ChatGPT, Perplexity, Descript, Speeko, and moreHard lessons from Kinsey about using AI tools:AI is not always factual and correct.Be specific and direct in training AI tools like you would a team member.Start with one tool, one task, and one day at a time to fit AI tools into your workflow.Just because you CAN do more with AI tools doesn’t mean you HAVE to. Thoughtful parameters to put in place around using AI in our businesses to protect our authenticity and integrityCheck out Kinsey’s free Authentic AI Tech Toolkit, an exclusive library of recommended AI tools.Check out Kinsey’s two podcasts: Authentic AI Podcast and Feel Good Social Podcast
Links and Resources:
Connect with Kinsey Soderberg and Authentic AI: Website, Authentic AI Podcast, Feel Good Social Podcast, and Authentic AI Tech Toolkit
AI tools mentioned: 
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Key performance indicators (KPIs) help you make strategic decisions in your business. There are many things to measure, so how do you know which KPIs make the most sense and are worth your time to track? Join Dr. Sabrina and her guest, Angie Noll, as they discuss why we need to know our KPIs, what to do with them, and how they can make it easier to run our businesses. 
Angie Noll is the founder of Reconciled Solutions, which offers accounting and advisory support to businesses that provide professional services. Angie is a Profit First Professional, Fix This Next Certified Advisor, Certified Pumpkin Planner, QuickBooks Online ProAdvisor, and a keynote speaker who brings energy to the room with a relatable and friendly tone. She thrives on helping business owners focus on profit acceleration, efficiency, and sustainability. 
As a wife and the mother of three teenagers, Angie is a steadfast believer in business sustainability, not only through ensuring long-term profitability but also through lifestyle sustainability. She knows how difficult the journey can be in running a profitable small business AND avoiding entrepreneurial burnout. For Angie, sustainability means managing a flourishing business in coordination with being a keeper of the calendar at home with three kids, two pets, and one sweet husband. 
Profit by Design is a Tap the Potential Production.
Show Highlights:
Big moves, lessons learned, and goals achieved by Angie within the last year to take her life backKPIs provide a framework to make easier—and more proactive—decisions.Using the Business Priority Pyramid from Fix This Next by Mike MichalowiczKPIs help us evaluate our effectiveness within the five criteria in the sales pyramid: sales, prospect attraction, client conversion, delivering on commitments, and collecting on our commitmentsMeasuring profitability can be easily overlooked if we only focus on sales. Big mistake!The biggest challenges and solutions for business owners regarding profitabilityWhich is the superior business strategy? Relying on the numbers/data in KPIs vs. relying on your gutUsing the Net Promoter Score as a benchmark to strive for more (What matters most to your clients is probably very different from what you assume!)Angie’s advice about the most helpful KPIs to track beyond profit Angie’s advice to business owners who don’t currently track their KPIs: “Just get started. Ask yourself what it would look like if your business were easy to run, and how you can make it easier.”
Links and Resources:
Connect with Angie Noll and Reconciled Solutions: Website, YouTube, Facebook, and LinkedIn
Our Better Business Better Life Jumpstart can help you design your business to be sustainably profitable in every way. This free, five-day workshop will help you realize your vision of business growth with a simplified plan. The upcoming dates are June 24-28. Jumpstart your business to support your life! Sign up today!
Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create...

People crave connection, and connection is achieved through effective communication. Dr. John Gordon joins Dr. Sabrina to discuss the significance of asking patients, “Tell me your story.” This approach creates a more meaningful experience and a deeper connection than the traditional doctor-patient relationship. Dr. Gordon shares how he prioritized patient stories, fostered a positive work culture, and unlocked powerful insights on the journey to build a more human-centered dental practice to empower people with transformational change. Join us for this inspirational conversation!
Dr. John Gordon hosts the Fearless Dentistry Podcast. He was in private dental practice in Kansas City for 42 years. His passion for his work came alive when he transitioned from general dentistry to a lifestyle niche dental practice dedicated to making a difference in people’s lives through exceptional patient experiences. We are going to find out what happened when Dr. John began asking patients to tell him their stories and forming connections on a deeper emotional level. He loves mentoring and sharing what’s helped him develop and maintain the practice that he’s proud of for all the right reasons. In his retirement, he has found a new passion for his podcast. His purpose is to stimulate, encourage, and motivate his audience to take action on their dreams with courage, curiosity, focus, and commitment. 
Profit by Design is a Tap the Potential Production.
Show Highlights:
Dr. John’s experience in general dentistry—and the epiphany that changed the course of his careerLifestyle dentistry: how it transforms patients’ lives in very emotional ways“Story listening” led to amazing results when Dr. John began asking his patients to tell him their stories.The process of using technical dentistry to transform livesWhat it opens up in people to be able to share their dreamsDr. John’s message to each patient: “You are the hero. Go show people who you are and make a dent in the world.”Similarities between lifestyle dentistry and Tap the Potential’s work with business owners to help them love life againDr. John’s message to his team to get them on board with transformational dentistryDr. John’s life today as a retired dentist: podcasting, reading, being curious, speaking, and creating workshopsWhat Dr. John would tell himself as a younger business owner
Links and Resources:
Catch Dr. John Gordon on the Fearless Dentistry Podcast!
Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!
Our Better Business Better Life Jumpstart can help you design your business to be sustainably profitable in every way. This free, five-day workshop will help you realize your vision of business growth with a simplified plan. The dates are June 24-28. Sign up today!
Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!
Sign up for the free A-Player Development Plan/Mini-Course. Track your...

Feeling burned out in your business? Don’t you wish you could reclaim a few hours each week and laser-focus your work on the $ 10,000-an-hour activities that bring the most profitability? One of the first big steps is to implement a 25-hour workweek. Sound crazy? It CAN be done, and we prove it every day here at Tap the Potential. 
I’m joined by Melissa Kay, our Lead Strategist, for a fun conversation about the 25-hour work week, how it began, and why we believe strongly in this concept here at Tap the Potential. There is a lot of strategy and business philosophy behind our commitment to the 25-hour workweek. This topic aligns perfectly with the fact that May is Mental Health Awareness Month. Nothing supports the mental health of business owners more than what we offer in our Better Business Better Life program. Take the assessment today! 
Profit by Design is a Tap the Potential Production.
Show Highlights:
The beginnings of the 25-hour workweek and why it became Dr. Sabrina’s normLeave your limiting beliefs and hustle culture behind with what you’ll learn in our Dream Manager Program!The 25-hour workweek allows flexibility, increases productivity, and creates an exciting and creative culture.Intentionality about a 25-hour workweek means less time spent in unproductive meetings.The main challenges in transitioning to a 25-hour workweekThe origins of the 8-hour workday (factory workers vs. knowledge workers)The benefits of a reduced work week: intentionality, accountability, and delegation opportunitiesImproving awareness on your team about how they want to work and what flexibility they would love to haveHelpful resources: Chart of $10,000 an Hour Activities and quarterly time auditsHow the 25-hour workweek has changed Dr. Sabrina’s lifeGaining clarity by asking, “What’s the ONE THING I can do today that will be impactful and move my business forward?”Dr. Sabrina’s gold nugget of advice for listeners
Links and Resources:
Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!
Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!
Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!
Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today! 
Get your copy of A Guide To Talking To Your Team About Profit!
Master your time and profit! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, a...

Do you need to hire a bookkeeper? Today’s episode provides clarity on this impactful decision and the process of making sure your books are handled with accuracy and expertise. Melissa Kay, the Lead Strategist at Tap the Potential, leads this interview with Angie Noll, the owner of Reconciled Solutions. Join us to learn business-saving strategies from Angie!
Angie Noll is a Profit First professional, keynote speaker, and the founder of Reconciled Solutions. Since 2006, she has helped high-achieving clients advance toward financial stability, thriving on helping business owners run the best version of their business as they develop skill sets to support profit acceleration, operational efficiency, and work-life sustainability. 
Reconciled Solutions offers ongoing bookkeeping, accounting, and advisory support to high-achieving, professional, service-based businesses. When COVID-19 hit, Angie and her team worked tirelessly to secure over $87 million in disaster relief funding for her clients; the result was that none of her clients went out of business due to the financial pain of the pandemic. Above all, Angie has the heart of a teacher, helping small business owners overcome their anxiety and understand their deeply personal stories about their business by providing accurate and actionable financials. As a keynote speaker, Angie brings energy to the room with a relatable and friendly tone, helping audiences ditch the shame and embarrassment that comes from not understanding their numbers and learning to make data-backed business decisions. Angie is a member of our Better Business Better Life Program as a rockstar client and beacon of support for her peers. Her insightful questions and unwavering enthusiasm enrich every discussion. 
Profit by Design is a Tap the Potential Production.
Show Highlights:
The #1 reason why hiring a bookkeeper is crucial for your business!Your strengths as a small business owner are most likely NOT in bookkeeping and accounting.Fact: We, as business owners, are scared to address our bookkeeping needs.Having clarity about your business comes through accurate and efficient bookkeeping.Angie’s proactive approach to post-pandemic trends in payroll costsThe strategy and perspective of a bookkeeper will help you gain control and insight into your business.Finding and fixing your biggest business problems begins with your QuickBooks file.Business owners can gain perspective, understanding, and control by having their financials in order.Services to expect from a bookkeeperCosts to expect when hiring a bookkeeperWhere to begin if your books are in a messAngie’s advice: “Stop the insanity. Pick up the phone and call for help. Beat the statistics of 50% of businesses failing within the first five years.”
Links and Resources:
Connect with Angie Noll and Reconciled Solutions
WebsiteYouTubeLinkedIn FacebookAngie's Quickbooks Online Diagnostic Report
Connect with Dr. Sabrina and her Team
Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in...

May is Mental Health Awareness Month, and we at Tap the Potential take care to greatly emphasize the mental health of entrepreneurs. Your business significantly impacts your mental health! For today’s episode, I’m joined by a very special guest, Melissa Kay, our Lead Strategist at Tap the Potential. We are digging into what we need to be aware of to protect our mental health as our businesses grow–and we aren’t going after baseline mental health. We want you to thrive! If you want to learn more about enduring the challenges of entrepreneurship with thriving mental health, join us!
Profit by Design is a Tap the Potential Production.
Show Highlights:
Melissa’s perspective on the current challenges of entrepreneurs today in our Better Business Better Life ProgramDr. Sabrina’s experience as an entrepreneur with big stressorsWhat the research shows about the burdens entrepreneurs carry—and the ways they neglect their needsThe value of meditation, Wim Hof breathing, journaling, visualizations, and “cleaning out the weeds” in your mindA sense of community makes ALL the difference!The biggest problem with burnout symptoms is what they lead to down the road. (Take our Better Business Better Life Assessment today!)For women, trouble lurks at the intersection of menopause, mental health, and entrepreneurship.The sobering truth about adult suicide rates: an increase of 82% since 1999!How to find support and community as a business ownerA commitment to self-care can reverse the downward spiral of stress, burnout, and depression. The truth (and dangers) of hustle cultureThe greatest gift we can give our loved ones is our emotional presence.The value of a 25-hour work week and four-week vacationsOur advice: Commit to one daily action to support your well-being. (Dr. Sabrina tries to meditate daily, and Melissa tries to journal morning pages each day.)
Links and Resources:
Mentioned in this episode: The Artist's Way by Julia Cameron and Stealth Health by Dr. Nancy Trimboli
Retain, grow, and deeply engage your A-players with the Dream Manager Program! The best way to create buy-in from your team members for your vision is to identify how your vision supports them in achieving their dreams. Enroll today!
Become an employer of choice to attract the A-players you want on your team! We are now enrolling for the How to Hire the Best course. Sign up today!
Sign up for the free A-Player Development Plan/Mini-Course. Track your A-players’ development and retain your A-players!
Ready to take your life back from your business? Want more time for what matters most and more money in your bank account than ever? Book a call with us today! 
Get your copy of A Guide To Talking To Your Team About Profit!
Master your time and...