![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
36 min
![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
The shift from reactive to proactive customer success with Greg Daines, CEO @ChurnRX SaaS Therapy
-
- Business
Enjoy this special episode from last week's live podcast recording event hosted at Silicon Slopes! In this episode, Todd Kirk talks with our guest, Greg Daines, who shares his research and industry knowledge on the importance of shifting from a reactive to a proactive mindset in customer success. Greg emphasizes that customer results, rather than customer satisfaction, drive retention. Their conversation highlights the need to focus on the key activities that drive customer behavior change and deliver measurable results.
Takeaways
Shift from a reactive to a proactive mindset in customer success
Focus on the key activities that drive customer behavior change and deliver measurable results
Scale and automate customer success processes
Measure customer results to build trust and improve retention
Content
00:00 Getting to Know Greg
04:49 Shift from Reactive to Proactive Customer Success
25:02 Measuring Customer Results for Improved Retention
35:00 Conclusion and Homework Assignment
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
Enjoy this special episode from last week's live podcast recording event hosted at Silicon Slopes! In this episode, Todd Kirk talks with our guest, Greg Daines, who shares his research and industry knowledge on the importance of shifting from a reactive to a proactive mindset in customer success. Greg emphasizes that customer results, rather than customer satisfaction, drive retention. Their conversation highlights the need to focus on the key activities that drive customer behavior change and deliver measurable results.
Takeaways
Shift from a reactive to a proactive mindset in customer success
Focus on the key activities that drive customer behavior change and deliver measurable results
Scale and automate customer success processes
Measure customer results to build trust and improve retention
Content
00:00 Getting to Know Greg
04:49 Shift from Reactive to Proactive Customer Success
25:02 Measuring Customer Results for Improved Retention
35:00 Conclusion and Homework Assignment
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
36 min