The Zetter Group's Managing Director on Getting Big Results with a Small Team Hotel Tech Insider

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Liutauras Vaitkevicius, the Managing Director of The Zetter Group, a collection of three boutique hotels in London. Liutauras shared his extensive experience in the hotel industry, highlighting his background in operations, revenue management, and his passion for technology.
The conversation delved into the evolution of Property Management Systems (PMS) in the hospitality industry, with Liutauras emphasizing the shrinking role of traditional PMS solutions and the rise of more specialized and analytical tools like CRM for understanding customer data and behavior.
Liutauras discussed the importance of keeping in-room technology to a minimum to maintain a personalized and human touch in the guest experience.
The episode highlighted the critical business objective of cost control in the current economic climate, emphasizing the role of technology in providing real-time visibility and data-driven decision-making. Liutauras stressed the importance of flexibility, continuous learning, and the ability to adapt to new developments in the industry.
A key takeaway from the episode was Liutauras belief that legacy PMS systems are becoming obsolete, with a shift towards more modern, open API solutions that offer greater flexibility and efficiency. He emphasized the need for hoteliers to embrace innovation and stay ahead of the curve in adopting new technologies.
The episode provided valuable insights into the intersection of technology and hospitality, showcasing how forward-thinking approaches can drive success in the competitive hotel industry. Listeners were encouraged to experiment with new strategies and tools to enhance their properties and stay ahead of the competition.