RIABU - Tips and tools for getting paid on time by your customers RIABU

You've been supplying to a particular customer for many years and there's an established process that helps deliver the product or service and get paid on time. But what happens if things change at the customer end and their process suddenly becomes more complex.
In this podcast, RIABU’s Simon Littlewood and Mark Laudi discuss how SMEs can deal with the difficult situation through customer intimacy, a relationship-building process that is a core element of RIABU’s Virtuous Revenue Cycle, and why having a cash flow forecast is important for your working capital.

More than half of the USA SMEs experienced late payments from large companies which significantly impacted their business, delayed hiring, and reduced their ability to recover from the pandemic. Late payments are a persistent dilemma for small businesses which affects their ability to maintain a steady cash flow and invest for the future. With about 31.7 million small business firms operating in the United States, accounting for 44% of US economic activity, what should these firms do to get paid on time? RIABU’s Simon Littlewood and Mark Laudi have some ideas. Read more about this topic here.

Around half of Australia’s big businesses are failing to pay small business suppliers on time. Despite ongoing efforts to reverse the tide, three reports - late payments, transactions, and a survey - show Australian SMEs are just treading water to survive, and with banks tightening their lending and government handouts having disappeared, the risk of survival has increased. What can SMEs do to get paid on time? RIABU’s Simon Littlewood and Mark Laudi offer some ideas. Read more about this topic here.

UK SMEs are struggling to operate efficiently as input costs are rising rapidly in the country, which is impacting their operating margin significantly. As a result, one in five SMEs is finding it difficult to pay their suppliers. In addition, one in four SMEs is facing late payments from their customers as they are also struggling with higher prices.
 
In this podcast, RIABU’s Simon Littlewood and Mark Laudi discuss how SMEs can focus on strengthening relationships with their customers by understanding their needs and wants, which can result in a faster collection of receivables and improved cash cycle. Read more about this topic here.
 

The US interest rate received its highest increase since 1994 because the country's inflation reached a level not seen in the last 40 years. All these statistics are making headlines, but how does it impact SMEs? It means that economic conditions are deteriorating and the cost of doing business may increase further which may increase pressure on their margins.
 
In this podcast, RIABU’s Simon Littlewood and Mark Laudi discuss how SMEs can navigate the turbulent times ahead by giving particular attention to receivables and thereby increasing the cash cushion. Read more about this topic here.

Top-down ownership requires internal stakeholders to adopt a common culture where employees at all levels – from the boardroom to salespeople - are responsible for collecting cash from the customers. The cash collection process can be incorporated at all levels of the organization structure by providing proper training and accountability through KPI metrics.
In this podcast, RIABU’s Simon Littlewood and guests, Yvonne Rankin Constantine, Director & Founder at Rankin Constantine Global Consulting, and Peter Hone, Rig Inspection Manager in the Asia Pacific and Southeast Asia, discuss the eight elements of RIABU’s Virtuous Revenue Cycle (VRC) which is a cycle of continuous improvement in service culture and delighting customers by anticipating and responding to their every need and ensuring that you get paid on time.
Get more tips on effective cash flow management from our book, Let The Cash Flow. To find out more about how RIABU helps small businesses get paid on time, visit RIABU.com