24 Minutes of UX 24 Labs

Welcome to 24 Minutes of UX. In this latest installment of our new Ask the Author series, we're joined by Sheryl Cababa as giver and Peter Horvath as seeker.

Sheryl is from Seattle, Washington, USA, where she leads a human-centered design practice that is focused on Systems Thinking and evidence-based design. She is the author of a new book entitled Closing the Loop: Systems Thinking for Designers, published by Rosenfeld Media.

One aspect of Systems Thinking is understanding the relationships and flows between the key actors and structural elements in a system. From a design perspective, this helps us appreciate the wider context of the work we do, and Sheryl does a great job of bringing Systems Thinking out of academic silos and into the light of our everyday design practices.

Our seeker is Peter Horvath, a Strategy and Service Design Lead at Whitespace in Geneva, Switzerland. Peter is keen on applying Systems Thinking in his advisory work with multinational clients, and he devoured Sheryl's book as soon as it came out. He had plenty of questions for Sheryl, and as you'll hear, her answers will be helpful to any designer interested in this topic.

If listeners want to get a hold of Closing the Loop at a discount, they should attend the upcoming 24 Hours of UX event, where Sheryl’s publisher, Rosenfeld Media, will be giving away a number of free books and sharing a discount code.
You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.

In a few episodes this season, we are connecting the Author of a book with one of its Readers. In our previous episode, you heard the first installment of this approach for the book ‘Customers Know You Suck’ by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys. 
The conversation was really interesting, so we are releasing a 2nd episode to cover the material we didn’t have time for in the 1st episode. The Author is Debbie Levitt, founder and principal of Delta CX and author of multiple books. The Reader is Jan Wardecki, a Service Designer at BNP Paribas Bank in Poland. In this episode, the Author and Reader are focusing on how to build a team and create a strategy to move your organization toward customer centricity.


You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.

24 Minutes of UX has been silent for a while, but we are back! We usually connect Seekers and Givers of UX wisdom around a specific aspect of UX. And in our new sub-series, we focus on a specific book and connect a reader with the author of the book.

The first of these attempts is around the recently published Customers Know You Suck, by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys.

Debbie Levitt is the founder and principal of Delta CX, a consulting company. She is also an outspoken leader in UX. She has written several books, the latest of which is Customers Know You Suck.

Jan Wardecki is a service designer working in digital transformation for PNB Paribas bank in Poland. He has a background in economics, marketing, and product management. He has been reading Debbie’s latest book and has questions.


You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.

We're back with another fascinating discussion about UX. This time around we're talking UX Research with two senior practitioners. 

Our seeker is Julia Borkenhagen, Co-founder and Chief Experience Officer at Whitespace, a global design and development agency focused on creating human-centered enterprise solutions for the B2E, B2B, and B2C markets. Julia has over 20 years of experience in UX and the software industry, and she leads teams working on digital solutions for the life sciences, media, finance, luxury, government, education, non-profit, and sports sectors, among others.

Our giver is Dr. Panagiotis Zaharias, Founder and Lead UX Researcher at theUXProdigy in Athens, Greece. As an adjunct faculty member at the Open University of Cyprus, Panagiotis' research interests are focused on User-Centered Design of information systems & digital products, Usability Evaluation and User Experience (UX) Research methods. In addition to his involvement with academic institutions, he has been working with many companies and startups across several industries such as Banking and Fintech, E-commerce, Travel & Tourism, and E-learning.

This episode is sponsored by Adobe XD and was edited by Gwen Buord. The 24 Minutes of UX podcast series is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.
You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.

Today’s discussion is about leading and growing designers. It’s a great topic because it touches on the mix of management craft and soft skills that design leaders can call upon to motivate and challenge people on their teams.

Lai Ngo is our Seeker this time around. Based in Switzerland, Lai is the Team Lead for UX and Graphic Design at the travel platform Hapimag. She has a diverse career background spanning more than just UX, and she’s a relentless learner. Having recently moved into a design management role, Lai wants to make sure she is providing the best possible guidance to both junior and senior designers on her team. And she has turned to our podcast for some tips.
Today's Giver of advice is Shaza Hakim. Shaza is based in Malaysia, and she is the founder and UX principal of Stampede Design, a digital creative agency, which she has been running for over 15 years. She is already active in the community, both as a key figure in the UX Malaysia event and in the local IxDF group. 
You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.

Today’s topic is ethics in UX. Whose responsibility is it to create an ethical organization? What does it even mean to be ethical? And what does artificial intelligence have to do with any of this? Stay tuned, and you’ll find out. 

Our seeker for this episode is Rebecca Parlin, based out of Maine in the United States. Rebecca has over 10 years experience in graphic design, but she is a recent graduate of General Assembly’s User Experience Design program. During her studies she was fascinated with ethics, and how design decisions can change the world for the better - or worse. In her quest for even more information on the topic, she turned to our podcast for answers. 

We also welcome our Giver of advice, Sibylle Peuker, Ph.D. Sibylle is a Partner and UX Architect at Zeix, a user-centered design agency in Zurich, Switzerland. What makes her particularly well-suited for today’s topic is that she’s also a university lecturer for Digital Ethics. Sibylle is convinced that good design can make people healthier, happier, and even save lives, and has been the user’s champion for over 15 years. Testament to the varied background of UXers, Sibylle is a mathematician and computer scientist by training, and this knowledge comes in handy during her current work at the intersection of UX of Artificial Intelligence. 
You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

And don't forget to follow us on social media:
LinkedIn Twitter YouTube 24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.