Customer Service Revolution John Dijulius

Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service?
On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to personal and professional growth. Hear how unexpected sources of feedback can improve customer experiences and learn about the lessons Jason learned throughout his remarkable career.
Jason opens up about overcoming personal adversity and the power of daily habits. From the tragic loss of close friends to the triumph of finding purpose, Jason's story is a testament to the resilience of the human spirit. He discusses the impact of structured routines, early morning workouts, and quality family time in shaping a life full of meaning and purpose. Learn how Jason instills these values in his children, aiming to raise successful, kind, and thoughtful individuals.
Finally, we delve into the foundations of the Live 100 program, starting with a free self-assessment available on Jason's website. Learn how a clear mindset and living in the present can help you manage stress and overcome obstacles. Jason shares practical advice on breaking bad habits and discusses the value of a supportive community in achieving personal growth.
This episode is filled with actionable insights and inspiration to elevate every aspect of your life.
Here are just a few takeaways:
Jason Yarusi's unconventional path from working in bars to creating the Live 100 program for personal and professional growth
Leveraging feedback from unexpected sources like shuttle bus drivers to enhance customer service experiences
Overcoming personal adversity
The importance of daily habits, structured routines, and quality family time for personal growth
Instilling values in children to raise kind and thoughtful leaders
Introduction to the Live 100 program, including a free self-assessment tool to help individuals identify areas for improvement
Self-awareness, breaking bad habits, and the support of a community to achieve success
Jason's experience in real estate, from flipping homes to managing multifamily units
How real estate ties into Jason’s philosophy of personal development
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get John’s latest book, The Employee Experience Revolution - thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
Jasonyarusi.com  
podcasts.apple.com/us/podcast/live-100-podcast-with-jason-yarusi/id1699229023
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Have you ever met someone whose mere presence lights up the room?
That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enhancing the customer journey. It's not just about the skills on a resume. It's the natural inclination to serve that makes a difference. We're sharing personal stories and practical interview tips to help you identify these qualities during your hiring process.
Imagine your company filled with employees who understand the power of being a “CEO of the moment”—individuals who take charge of every customer interaction with empathy and genuine care. Our conversation turns to the innovative world of interviewing techniques, where we share strategies to find those unique candidates who will fit your culture and propel it forward. We've even included a chapter that unpacks crafting customer experience interview questions that can reveal the nature of a candidate's service attitude.
Ultimately, it's about fostering an environment where employees can lead extraordinary lives, both personally and professionally. With Dave's insights and collective wisdom, we explore the impact of nurturing a workspace that values growth and fulfillment.
Prepare to transform your team into ambassadors of customer experiences. We’re on a mission to enrich lives—one customer, one employee at a time.
Here are just a few takeaways:
Hiring based on attitude and service aptitude
Embedding empathy and joy in the brand through hiring practices
Techniques for interviewing candidates to uncover genuine enthusiasm for customer service
Strategies for creating a positive employee journey that leads to customer delight
Using innovative interviewing methods like action statements and “day in the life” videos
The concept of being a “CEO of the moment” to foster a culture of exceptional service
Building workplaces that support employee growth and inspire extraordinary work lives
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Can you imagine a brand so powerful that its customer service makes it indispensable?
On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” of hospitality that every brand should embody. Scott's insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company's longevity and prosperity.
Welcome to the age of AI, where digital interns hold the promise of a corporate revolution! We peel back the curtain on artificial intelligence in the business world, likening it to a cohort of interns full of potential but in need of guidance. For smaller businesses, the strategic adoption of AI can enhance productivity and customer interactions. We dive into the practicalities of incorporating AI into day-to-day operations, from chatbots that manage customer inquiries to AI platforms that breathe life into visual content creation.
John and Scott venture into the impact of AI on industries far and wide. Imagine AI-integrated sensors cutting costs in port crane operations or revolutionizing construction sites. We explore how AI might soon transcend administrative tasks in physical spaces like salons and restaurants, reshaping the service experience. Fast forward to the future, we foresee AI's influence in fashion and hairstyling, where virtual design may soon demand a new breed of professionals.
Tune in to explore an industry on the brink of AI-driven change.
Here are just a few takeaways:
The role of customer service and employee experience in brand building The integration of AI into customer experience strategies with Scott Wozniak, CEO of Swoz Consulting An analogy of AI as interns: potential-filled yet requiring guidance How small businesses can responsibly adopt AI technologies The practical application of AI in business for tasks like customer communication and content creation. AI's impact on industries through integration with sensors, improving efficiency in fields like port logistics and construction The future potential of AI in fashion and hairstyling, forecasting changes in the industry and emerging new professional roles Examining the limitations and current state of AI Appropriate timing for businesses to adopt AI technologies. Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
ScottWozniak.com
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written.
On this episode of The Customer Service Revolution, that’s the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered the storms of change for nearly a century. With roots tracing back to his great-grandfather Hyman, who founded the company in 1933, Brian's tale is one of resilience, foresight, and commitment to values that transcend generations. He takes us through the evolution of this family empire and the cultural bedrock that has allowed Famous Supply to flourish while still retaining the spirit of entrepreneurship that sparked its inception.
Venturing into succession planning, Brian peels back what it takes to usher a fourth-generation family business into the modern era. It's a balance between respecting the old while courting the new, and Brian shares how navigating these transitions is an art and a strategy. We get an insider’s look at the challenges of earning respect within the company ranks, what it takes to build a supportive team, and the bravery required for sweeping changes that keep a business running and sprinting into the future.
You’ll hear Brian’s reflections on the mark left by his late grandfather, Jay Blaushild. He illustrates how Jay's leadership style—a blend of personal connection and a knack for innovation—became the cornerstone of the company's culture. We then explore leadership development within Famous Supply, where passion outweighs resumes, and a commitment to nurturing talent from within created a vibrant, dynamic workplace that feels more like a community than a corporation.
This episode reflects a family's legacy interwoven with the fabric of their business, an example of passion, mentorship, and leading with heart.
Here are just a few takeaways:
Brian Blaushild's journey leading a fourth-generation family business, Famous Supply, with its nearly century-long history
The balance between honoring legacy while driving innovation and modernization in succession planning
The influence of Jay Blaushild's leadership style on the company's culture and the personal impact on Brian
Cultural fit in hiring practices and maintaining the company's foundational values
Strategies for developing leaders within the company, emphasizing passion and commitment over formal education
Continuous learning and adapting to technological changes to keep the business competitive
Reflections on the significance of family legacy and mentorship in shaping the future of Famous Supply
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
The Employee Experience Revolution book - thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.famous-supply.com
www.linkedin.com/in/brian-Blaushild-05b9895
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents.
In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary care and satisfaction. We dive into the center of effective communication, examining the magic of storytelling to captivate and move audiences to action. We discuss the strength of an authentic story and how it can turn even the most skeptical customer into a loyal advocate.
How do the pros keep you hanging on every word of their presentations? We'll explore the five key elements of a riveting presentation, starting with breaking the ice and ending with a mic-drop moment. Learn how to combat the curse of knowledge and make your message resonate with anyone. Through examples like Dan Pink's renowned TED Talk, we explore how a well-told story can change the mundane into the unforgettable and how these strategies can inspire your audience.
Embracing the revolutionary mindset means breaking free from the status quo and leaping toward what could be rather than what is. This episode is a call to live out your ambitions and create a customer service revolution measured by impactful actions rather than mere words.
Be ready to walk away with the resolve to make every customer interaction extraordinary. Let's lead the charge together and rewrite the future of customer service.
Here are just a few takeaways:
Mastering public speaking with storytelling techniques
Insights on AI improving customer service by optimizing efficiency and empowering agents
Strategies for crafting presentations that connect with the audience through emotional storytelling
The “curse of knowledge” challenge in presentations and the importance of simplifying language
Five elements of a powerful presentation: icebreaker, setting the stage, providing proof, call to action, and strong close
The revolutionary mindset for customer service leaders
AI's role in enhancing employee satisfaction by reducing monotonous tasks and supporting real-time data assistance.
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

There’s a future where captivating presentations and innovative branding strategies set your business apart.
On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brings his wealth of knowledge to the table, revealing how strategic branding and deep insights are crucial to reshaping your business and leading the charge in industry innovation.
We decode the success stories of disruptors like Airbnb and Netflix, tracing their path from recognizing customer pain points to reinventing entire industries. It's not just about the “what” but the “how”—and we'll show you how Liquid Death turned the water brand market on its head with a mix of environmental consciousness and punk rock flair. These are the catalysts for category-defining leaps if you want to challenge the status quo and reframe your brand's narrative.
Finally, say goodbye to the old script as we explore the art of questioning everything. Marvel at how Polaroid's instant photography shaped a culture of immediacy, and Warby Parker's “why not” approach carved out a new vision for eyewear. We're living change by changing contact centers into relationship hubs and placing faith in the power of “what if.”
If you're ready to reshape the way you approach challenges and embrace innovation, this is an episode you can't afford to miss.
Here are just a few takeaways:
The workshop on mastering presentation skills to rally teams around a brand vision Klarna's AI tool's success in automating customer service which can lead to efficiency gains and substantial cost savings The importance of strategic branding and insights for business change How companies like Airbnb and Netflix leveraged customer pain points to disrupt traditional industries Liquid Death's unique branding approach The role of customer insights in revolutionizing product development and transforming contact centers into relationship hubs Polaroid and Warby Parker's innovative questioning of the status quo The power of “why” and “what if” to drive change Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
www.amazon.com/Any-Insights-Yet-Categories-Transform/dp/098928493X
www.linkedin.com/in/chris-kocek-52217a9
www.thedijuliusgroup.com
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.