CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
Connect with Michael -  https://www.linkedin.com/in/michael-heanue-92998813/
Connect with Martin -  https://www.linkedin.com/in/martin-shires-36629b156/
Connect with Greg -  https://www.linkedin.com/in/gregcopley/
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
 

Check out our website - https://cxinsider.com/

ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
 
Check out our website - https://cxinsider.com/ 
ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.
Could they help you? https://www.acftechnologies.com/ 

Simon Erridge is the Research Director of Curaleaf, a clinic that helps eligible patients with affordable *plant medicine care. In this episode, we explore the story behind the business that can’t say what they sell. We discuss exclusive patient experiences, the limitations this medicine receives from UK regulations as well as the future of the medication. Could your business thrive through only word-of-mouth? What are the challenges the clinic face? What education does Curaleaf bring to doctors and law enforcers? Find out more in this one-of-a-kind episode! 
 
Connect with Simon  -  https://www.linkedin.com/in/simon-erridge/
 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
 
Check out our website - https://cxinsider.com/ 
 
Thank you to our sponsor! - https://www.acftechnologies.com/

Chris Warwick is the Customer Experience & Development General Manager at Electromin. In this episode, we dive into the importance of caring for your customers in the automobile industry, as well as the risks of being a new entrant in the EV world. Why does Chris recruit employees outside of the industry? What are the challenges to being an electric vehicle company in a petrol-led country? Find out more in this episode!
Connect with Chris - https://www.linkedin.com/in/chris-warwick-a2a7a5a/
 
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/

Cormac Kelly is the Senior Director of Customer Success for global industry leaders SurveyMonkey. He is here to tell us about the evolution of surveys, AI’s aid for the employee and customer experience as well as the ad’s that SurveyMonkey has created. Who owns our data? Find out more on this episode!
Connect with Cormac -  https://www.linkedin.com/in/cormac-kelly-563aa31/
Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/ 
Thank you to our sponsor! - https://www.acftechnologies.com/