1: Villa Copenhagen - Strategies for Crisis Communication in Hospitality While Ensuring a Good Customer Experience Beyond the Desk

In our first episode, we welcome Peter Høgh Pedersen, Managing Director at Villa Copenhagen. 

Villa Copenhagen is one of the new landmark hotels in the Danish capital. They aspire to be the best hotel for the world and take full responsibility for their environmental footprint.

Peter has been the Managing Director since the hotel opened its doors during the breakout of the pandemic. We invited him on the show to share his learnings for adapting to the unexpected and hear how he maintained an engaged staff while taking good care of Villa's visitors. 

This conversation will dive into three major themes:



1. Strategies for adjusting to the unexpected in the hospitality environment 

2. How to balance company flexibility and employee satisfaction

3. Adjusting to the "new normal" whole ensuring a good customer experience 

Enjoy and we hope you join us in future episodes to come!


Learn more about Villa Copenhagen at: https://villacopenhagen.com/


Curious to know more about Actimo? Head to: https://www.actimo.com/