Catch 'Em and Keep 'Em Melissa Glenny

When should you deliver bad news as a team or one on one? How do you prepare people to hear bad news? What should you do to support afterward? You can also learn more at www.franklinprofessionals.com and www.mindsetgo.com.

In this episode of the Catch Em Keep Em Podcast, Melissa and Mark discuss what resiliency is, why it's so important, and how to apply it in your business to help you hire, and lead to your greatest potential.

A lot has changed this year in the way we do business. Hiring, training, engaging, and retaining employees is no exception. As you look to the new year, we are presenting new approaches to setting recruiting goals. In order to have a strong foundation, it's important to consider setting expectations and boundaries as well.

Do you think you do a good job showing gratitude to your team?  The majority of leaders will admit they feel they don't do a good enough job.  What impact does your gratitude have on your team and your bottom line?   Are you taking people for granted and missing opportunities for your employees to feel appreciated by you?  In this episode of the Catch Em Keep Em Podcast Mark Altman shares insights into the major reason why leaders fail to show gratitude to their employees and we discuss ways to move beyond it.  Melissa Glenny shares her personal best 3 steps to build an attitude of gratitude in yourself and create a culture of gratitude in your company. 

When it comes to hiring, leading and tapping into your employees motivations, there are some pretty magical insights when you reflect on basic human drivers, where they come from and how they work. As it relates to hiring, the ability to understand something about a persons psyche, is like being able to see around the corner to how they will perform in the job, respond to feedback, adapt to changes. Then, you can better predict long term success. While we're on the topic of motivation, we cover the importance of competency in motivation and how to know that competency is sufficient in order to stay motivated. We wrap up with a breakdown of the 3 basic human drivers. When you are recruiting, hiring, or leading a team, it's critical to understand how these drivers play into your employees behaviors and tendencies so you can ensure good communication and aligned expectations.

There is a lot of training that is focused on how to effectively give feedback. Studies show that the effectiveness of feedback is actually determined by the receiver. In this episode, Mark and Melissa discuss the following questions:
 
What is the best process for delivering feedback? / What must exist for feedback to be effective?
What are the common ways people fail to receive the feedback and what can you do about it?
How do you test to know that the person has received it?
Are there times when it's best to avoid giving feedback?