The Digital Housing Maze - Episode 2 Navigating the Digital Housing Maze

The global pandemic has accelerated the adoption of digital technology and thinking in organisations across the country but how might an organisation convert short-term lessons to long-term benefits? If it’s just a straightforward case of achieving cost savings by gradually moving services online, then why hasn’t this yet happened wholesale? Despite a business case that delivers better outcomes at lower cost to serve, the social housing sector has only seen a patchwork of success. In this episode, we’ll explore the different drivers and structural barriers that stand in the way of HAs fully taking advantage of digital.