AI in Emergency Management The Emergency Management Network Podcast

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Good afternoon, everybody. This is Todd DeVoe, your host of the Emergency Manager Network. We are starting a new series brought to you by DLAN, where we'll be discussing various ideas in emergency management, policy ideas, and how we can move things forward.
Today, we're focusing on artificial intelligence and machine learning and how these technologies impact emergency management and decision-making. Tim Matheson from Buffalo Computer Graphics and Eric Kant are joining me. We'll have an in-depth conversation about machine learning and AI.
First, let's welcome Eric to the show. Hey, Eric, welcome.
Hey, thank you for having me, Todd. Glad to be here.
Absolutely. I'm going to bring Tim in, too. You know each other, so no formal introductions are necessary, but we'll do some self-introductions in a moment. Eric, could you give us a quick background on yourself? Your background is impressive, from what you've done in the past to what you're doing now and how you're using AI.
Sure. My background has been one of luck and privilege. I started as a firefighter-paramedic in both New York and Florida, where I experienced six presidentially declared disasters. During that time, I was with a very progressive department, and we implemented cutting-edge software, hardware, and processes, even in the mid-90s. I then helped build out systems for disasters like 9/11, Katrina, and Sandy. During those years, I met Tim and Buffalo Computer Graphics, and we worked on several interoperability projects. In the last few years, I've been focused on decision intelligence, applying what is now termed AI, although many of us have been working with these concepts for at least a decade.
AI is indeed an interesting and somewhat misunderstood term. We often hear about ChatGPT as AI, but there's more to it. Tim, could you introduce yourself and talk about what you guys are doing at Buffalo Computer Graphics?
Thanks, Todd. I'm the Director of Products at Buffalo Computer Graphics, and we develop incident management software. Incident management software can encompass a wide range of functions, from situational reporting to resource tracking and documentation. AI is becoming a significant part of this as more people want to use their data to make informed decisions.
Thanks, Tim. And thank you for the work you guys are doing at Buffalo Computer Graphics. AI is often misinterpreted, especially with tools like ChatGPT. Eric, can you explain what AI really is?
Absolutely. AI is defined by governance and regulations, which is crucial. For instance, the White House Executive Order and the EU Artificial Intelligence Act offer broad definitions of AI, covering various technologies from regression algorithms to more advanced systems. When we talk about AI, it could mean many different technologies, such as machine learning models, neural networks, and natural language processing, among others.
When it comes to large language models like ChatGPT, they're essentially statistical tools guessing the next word or phrase based on patterns in the data they were trained on. They don't truly understand language; they operate on tokens, which are sequences of characters and spaces.
Let's discuss using AI in emergency management. We had a discussion about using language models to write emergency messages on the fly, but we agreed that's not a great idea because you need human oversight. However, language models can help create more inclusive messages by refining the language used.
I completely agree. Using a large language model for on-the-fly emergency messaging is risky. However, it can be useful for planning and ensuring messages are clear and inclusive. For instance, it can help refine directions or instructions to avoid ambiguity.
Exactly. Now, Eric, could you talk about decision intelligence and how it integrates with AI to help make decisions in emergency management