Retail Transformation Show with Oliver Banks Oliver Banks

Flagship stores are incredible shops - the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viable strategic approach for you and your brand, or if they're an expensive vanity project, wasting precious time, money and attention.
Listen to this episode of the Retail Transformation Show to hear:
Discover the strategic benefits and potential drawbacks of flagship stores.Learn from real-world examples of successful flagship stores and their unique approaches.Understand the considerations for integrating flagship stores into your broader retail strategy.
Show notes at www.obandco.uk/298.

In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides of the argument, as well as genuinely valid perspectives for and against each option. Join Oliver Banks and explore the key factors to consider about the future of work, productivity, teams and workplaces.
Listen to this episode to discover:
The pros and cons of both working from home and office-based work.The key considerations when it comes to leading transformation from the office vs remotely.Why we must return to the company purpose and values. The crucial factors that a retailer's office based teams cannot forget.
Show notes are at www.obandco.uk/297.

Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils the myriad ways in which modern stores are adapting to not just survive but thrive in today’s competitive retail landscape. In turn, consider how your stores can transform into a dynamic part of the retail revolution.
Listen to this podcast episode and:
Explore if the traditional role of stores is fading in modern retail.Learn how technology blends with store operations to enhance customer experiences.Understand how stores are evolving into community hubs and collaborative spaces.Discover strategies for integrating multifunctional roles into your store design and operating model to stay competitive.
Show notes are at www.obandco.uk/296.

If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience.
Listen to this episode and hear:
How the brain creates memories and how we can use this to our advantage. Discussion prompts to design retail interactions that turn routine outings into standout memories.How emotional connections can amplify the likelihood of forming customer memories.How to reverse the approach to avoid creating bad memories.
The full show notes are at www.obandco.uk/295.

In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world.
Listen to this episode of the Retail Transformation Show podcast and discover:
Why experiencing and recognising problems in your transformation is a good situation.How the fear of failure might inadvertently be encouraging failure to occur.The three truths about transformation challenges and what you must consider in turn.
Show notes are at www.obandco.uk/294.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.
Listen to this episode to discover:
Why many businesses are 'broken' right now?How a company can adopt more “human” behaviours. Why human-centric businesses are far more commercially successful.
Show notes at www.obandco.uk/293.