Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data Banking Uncovered Podcast

Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. 
Topics discussed include:
The importance of customer-centricity in a digital era 
How digital empowers businesses to scale and innovate 
The importance of re-inventing products and processes  
Becoming a chat first organization to boost customer engagement 
How multi-channel experiences elevate satisfaction and engender loyalty 
Combating cyber security risk through education, analytics and biometrics 
Using AI and technology to enhance banking ethically and sustainably 
And much more…