Building a Culture of Service Excellence through Trust and Psychological Safety with Neeta Lachmandas Wholehearted Podcast

As companies strive to deliver exceptional service, how can leaders cultivate a company culture that prioritizes empathy and builds trust with both customers and their team members?

How can leaders foster psychological safety for honest feedback, both internally and from customers?

In this new episode of the Wholehearted Leadership Podcast, Neeta Lachmandas, a Leader in Service Excellence and Transformation, brings her expertise in customer experience satisfaction, leadership and culture, and service transformation. Leveraging her strong background in fostering remarkable customer experiences, Neeta dives deep on the importance of trust and psychological safety. She explores how these elements are crucial for building strong, customer-centric organizations and empowering leaders to effectively guide their teams.

Neeta also shares her personal stories and insights from her inspiring career journey, from advertising to her diverse roles at the Singapore Tourism Board. While her legal background has proven valuable, Neeta emphasizes the importance of empathy and understanding people's experiences in achieving team success.

Don't miss this golden conversation! Tune in and discover the power of trust, empathy, and psychological safety for building stronger teams and delivering exceptional service!

To know more about Neeta, visit the following:

LinkedIn: https://www.linkedin.com/in/neetalachmandas/

#serviceexcellence #psychologicalsafety #customersatisfaction