Great Leaders Ask the Best Questions Customer Service Academy

In this episode, I talk about how leadership curiosity can help you understand employee and customer experiences in your business.
1.  Ask Lots of Questions
2.  Don't play "gotcha"
3.  Show genuine curiosity in others
4.  Hone your BS meter
 
It's time for the great service comeback!
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
 
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