493 episodes

Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Hospitality Daily Podcast Josiah Mackenzie

    • Business

Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

    Omotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco

    Omotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco

    Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to be a guest favorite (it's a TripAdvisor Traveler's Choice award winner, among other accolades). Stay tuned to hear what this is - and how you can use it to delight your teams and guests alike. 
    Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 8 min
    What Are We Getting Wrong About The Hotel General Manager Role? (with Anna Marie Presutti, Hotel Nikko San Francisco)

    What Are We Getting Wrong About The Hotel General Manager Role? (with Anna Marie Presutti, Hotel Nikko San Francisco)

    Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode explains a misconception she used to have about what the role of a hotel general manager entailed - and how the opportunity may be bigger than you think.
    Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 6 min
    How I Learned To Listen (And Lead) Well - Anna Marie Presutti, Hotel Nikko San Francisco

    How I Learned To Listen (And Lead) Well - Anna Marie Presutti, Hotel Nikko San Francisco

    Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode shares advice she received early in her career that has served her well and how she leads the culture she does at her hotel.
    Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 13 min
    Uniting Voices To Tell The Story of San Francisco On The World Stage - Anna Marie Presutti, Hotel Nikko San Francisco

    Uniting Voices To Tell The Story of San Francisco On The World Stage - Anna Marie Presutti, Hotel Nikko San Francisco

    Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San Francisco Travel. In this episode, you'll hear why she serves in this capacity and how her own experience has been running one of San Francisco's best hotels. Regardless of where you're based, there are lessons for you here on what it takes to be a voice of leadership and change for your city or destination.
    Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 12 min
    My Story from Disney to Hospitality Leadership - Anna Marie Presutti, Hotel Nikko San Francisco

    My Story from Disney to Hospitality Leadership - Anna Marie Presutti, Hotel Nikko San Francisco

    Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She has been recognized as one of the most influential leaders in the hospitality industry and has been on the San Francisco Business Times' "The Most Influential Women in the Bay Area" for nine consecutive times - among other accolades. We will be learning a lot about leadership, culture, and hospitality from Anna Marie this week, but in this episode, I want you to hear her story of how she got started in hospitality and the lessons she learned working at Disney.
    Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 19 min
    2 changes coming to this podcast (would love your feedback)

    2 changes coming to this podcast (would love your feedback)

    I'm planning to make two changes to this podcast moving forward and would love your feedback:
    Email me: josiah@ [hospitalitydaily]Leave me a message here on the podcast website (hit the microphone button in the bottom right to leave me a voicemail)Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    • 10 min

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