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328 episodes
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Leadership With Heart Heather R. Younger, J.D.
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- Business
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening.
Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures.
You’ll uncover how to improve:
Employee engagement
Perceptions of management
Employee motivation
Employee satisfaction
Organizational leadership
Caring leadership
Sales outcomes
Company profitability
Customer experience
Listening and understanding in your organization
And more!
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5 Examples of Great Corporate Culture
In this episode, Heather chats with Jennifer Curtin, General Manager of The Beatrice, a boutique hotel in downtown Providence, Rhode Island. With nearly a decade of luxury hotel management experience, Jennifer shares her journey from her beginnings with Kimpton Hotels to her roles at the Woodmark Hotel & Still Spa and Hotel Andra.
She's a great example of how to create great corporate culture, emphasizing the importance of a positive work environment, team motivation, and innovative thinking. Jennifer’s insights offer valuable lessons for enhancing leadership skills and fostering a thriving corporate culture in any industry.
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This One Career Skill Could Change Your Life!
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
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This One Career Skill Could Change Your Life!
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
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The Power of Active Listening Combating Assumptions and Bias
In this episode, we explore the importance of active listening in the workplace with a compelling scenario between Heather and Gabriela. Heather initially assumes Gabriela's tardiness is due to partying, only to learn that she has been working late from home. This revelation prompts a discussion on how assumptions and biases can harm professional relationships and productivity. By actively listening, we can understand diverse perspectives, foster empathy, and create an inclusive work culture. Heather and Gabrielle's conversation highlights the value of addressing misunderstandings openly and collaboratively.
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What Is Change Management?
In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facing organizational shifts or personal changes, remember the vital role of Change Management, Caring Leadership, and Active Listening in navigating these transitions.
For more insights, check out her book and the free Caring Leadership Kit at HeatherYounger.com/kit/. -
Which Comes First: Wisdom or Leadership?
In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from others. Through engaging anecdotes and practical advice, he highlights how cultivating wisdom precedes and ultimately enhances one's leadership abilities, offering listeners a compelling perspective on personal and professional growth.