Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success. This interview is brought to you by Nicereply - an all-in-one customer satisfaction tool.
Handling and Preventing Burnout with Fruitstand
Listen as Jenny from Fruitstand shares incredible insight about burnout to help us better support ourselves and our teams.
Maximizing Leadership Effectiveness through Support Operations with PostMates
Listen as Lance from Postmates outlines why companies need a support operations team that assists by focusing attention on the daily work while you remain strategic.
Switching Ticket Management Tools with Wistia
Listen as Stacy from Wistia outlines the best approach to switching to a new ticket management tool and much more.
How SevenRooms Improves Customer Experience by Motivating Support Agents
In a new episode with Matt from SevenRooms, we explore a unique approach to motivation and something all support leaders can apply to their teams today.
How to Use Cobrowsing for Improved Customer Experience with Median
In a new episode, Derek Homann from Median outlines how using cobrowsing tools might be the right choice to improve your support offering.
How to Successfully Outsource Customer Support with SupportNinja
In a new episode, Craig from SupportNinja helps you build a plan to outsource easily and with the most positive impact to your team.