22 episodes

Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success. This interview is brought to you by Nicereply - an all-in-one customer satisfaction tool.

Customer Experience Leaders Chat Nicereply

    • Business
    • 5.0 • 1 Rating

Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success. This interview is brought to you by Nicereply - an all-in-one customer satisfaction tool.

    Handling and Preventing Burnout with Fruitstand

    Handling and Preventing Burnout with Fruitstand

    Listen as Jenny from Fruitstand shares incredible insight about burnout to help us better support ourselves and our teams.

    • 19 min
    Maximizing Leadership Effectiveness through Support Operations with PostMates

    Maximizing Leadership Effectiveness through Support Operations with PostMates

    Listen as Lance from Postmates outlines why companies need a support operations team that assists by focusing attention on the daily work while you remain strategic.

    • 19 min
    Switching Ticket Management Tools with Wistia

    Switching Ticket Management Tools with Wistia

    Listen as Stacy from Wistia outlines the best approach to switching to a new ticket management tool and much more. 

    • 17 min
    How SevenRooms Improves Customer Experience by Motivating Support Agents

    How SevenRooms Improves Customer Experience by Motivating Support Agents

    In a new episode with Matt from SevenRooms, we explore a unique approach to motivation and something all support leaders can apply to their teams today.

    • 19 min
    How to Use Cobrowsing for Improved Customer Experience with Median

    How to Use Cobrowsing for Improved Customer Experience with Median

    In a new episode, Derek Homann from Median outlines how using cobrowsing tools might be the right choice to improve your support offering.

    • 14 min
    How to Successfully Outsource Customer Support with SupportNinja

    How to Successfully Outsource Customer Support with SupportNinja

    In a new episode, Craig from SupportNinja helps you build a plan to outsource easily and with the most positive impact to your team.

    • 15 min

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