The Dental A Team Podcast Kiera Dent

Kiera explores not only why so many people want to slow down in their everyday lives — but also what happens once you’re slowed down.
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The right handoff can go such a long way. In this episode, Tiff and Dana break down why handoffs are so important for patients, how handoffs can extend from chairside to checkout, and the best way to know if your practice’s communication with patients and each other is working effectively.
Episode resources:
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Kiera reviews May’s DAT Book Club selection, High Output Management by Andrew S. Grove and why her takeaways are complicated. A few of her favorite ideas from the book: delegation is not abdication; allow time to connect; and why less is more when it comes to performance reviews.
Find the full book club rundown here!
Episode resources:
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Kiera is joined by Dr. Brian Harris, the founder of Smile Virtual, to talk about cosmetic dentistry and virtual consulting. They touch on cosmetic needs in the current economy and how social media changed the game, as well as implementing virtual consulting and the way to get patients to want to do it. Dr. Harris also teases out how to get case acceptance virtually.
Episode resources:
Learn about Smile Virtual
Connect with Dr. Brian Harris: brian@drbrianharris.com or @drbrianharris on Instagram
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Practice Momentum Virtual Consulting
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Tiff and Dana are back with more tips to perfect your patient experience and office systems. This episode focuses on maximizing appointment efficiency from both the doctor side and hygiene side. The consultants walk through four critical steps:
Taking an inventory of your appointment process
Consider timing with a fine-toothed comb
Implement block scheduling the right way
Schedule the next appointment for what the patient actually needs
Episode resources:
Reach out to Tiff and Dana
Practice Momentum Group Consulting
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Just because dentistry is one of your talents doesn’t mean it’s not a worthwhile service. When it comes to friends and family asking for discounts or free treatment, it can get sticky if you’re not prepared. In this episode, Kiera gives three pointers to addressing when someone inevitably drops your name in hopes of a discount:
Recognize your worth as a dental professional
Put a dollar amount to the discounts you’ve given
Create a friends and family fee schedule, then use it
Episode resources:
Reach out to Kiera
Virtual Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast