28 min
Episode 7: Value-Driven Crisis Response The Black Box with Ken Jenkins
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- Education
In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.
In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.
28 min