From Kitchen Porter To Meta, building tech solutions for hospitality with Ben Brown at Shopwave Tech on Toast, The Hospitality Tech Podcast

Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀

Here are three key takeaways from our insightful conversation with Ben:

Customer engagement is key. Ben highlighted the importance of providing a seamless and engaging experience for customers. By offering multiple ways for customers to interact with your brand, such as through touchscreens, baristas, and mobile ordering, you can increase customer onboarding and loyalty by up to 70% on every transaction.

Global Expansion and Innovation: The future of retail and technology is global. Ben discussed the trend of brands expanding internationally and the challenges they face in integrating technology across different markets. As the industry evolves, there will be a focus on consolidation, innovation, and ownership models, especially in the food and beverage space.

Tech Behind the Scenes: Ben emphasised the need for technology to enhance the customer experience without being intrusive. By implementing tech solutions that empower customers to choose how they engage with the brand, businesses can drive revenue through subscriptions, merchandising, and omnichannel strategies.

If you want to dive deeper into these topics and learn more about the intersection of technology and hospitality, be sure to listen to the full episode with Ben Brown on the Tech On Toast podcast. 🎧

You can find the episode on our website or your favourite podcast platform. Don't forget to leave us a comment or message us with your thoughts and feedback. We love hearing from our listeners! 📩

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