Leveraging Customer Success for Early-Stage Companies with Jonathan Corbin Sales Therapy by Flowla

Jonathan Corbin, CEO of Maven AGI, joins Alper Yurder to discuss sales and customer success strategies. Onboarding methods, early-stage success, reducing churn, key indicators, and upselling.

Key Takeaways

-Focus on people's strengths and create a performance-oriented culture.

-Different customers have different onboarding preferences: self-serve, self-serve with validation, or fully guided onboarding.

-Customer health scores and leading indicators can help predict retention and expansion.

-Technology, such as generative AI, can enhance customer experience and support customer success efforts.

-Customer success should be intentional and focused on delivering value throughout the customer journey.