50 min
010 - Managing Through the Unexpected Experience Builders
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- Entrepreneurship
While you may think it can't happen to your business, it's a reality that even the most careful planning can be thrown off course by things beyond your control. From a global pandemic, to bank industry problems, to freight issues, how do you deal with such challenges, especially in the fast-paced events space? Listen in as Chris and Khalil talk about managing through the unexpected!
Time Stamps
00:49 - Recent Travels & Victories03:28 - Episode Intro04:09 - The "Unexpecteds" are Up!10:22 - Event Industry "Unexpecteds"15:46 - How to Manage the Unexpected24:09 - The Importance of Clear Communication31:59 - Setting Up Processes to Deal with the Unexpected37:37 - Preparing Your Team for the Unexpected41:10 - Preparing Your Clients for the Unexpected48:48 - Episode Outro
Power Quotes From The Show
"A big part of our readiness is we pay attention to the things we know will happen." - Chris Griffin"When you have to redesign something, you have to think about the buildability. You have to think about the cost consequences of it." - Chris Griffin"There isn't a person or a position I know, in our industry, that doesn't have to deal with the unexpected, and I believe in greater quantities." - Chris Griffin"Usually with service, something has to go wrong in order for you to prove that your service is exceptional. So, I'm not usually afraid of when I hear about something that didn't go perfectly. I'm more concerned with - How did we respond?" - Chris Griffin"You have to continue to serve the customer and move the project forward while you're solving this new unexpected problem. You have to walk and chew gum at the same time." - Chris Griffin"A mistake is an investment. If you don't make it again, it was an investment. It's just an expense if you keep watching it happen over and over again." - Chris Griffin
Resources
Need Help With An Event? Get in touch with CrewXP Watch On YouTubeFollow Us On Social: LinkedIn, FacebookHave Questions? Email us
More from Chris
CrewXP Email ChrisChris on LinkedIn
More from Khalil
Email KhalilMeet With KhalilKhalil on LinkedIn
While you may think it can't happen to your business, it's a reality that even the most careful planning can be thrown off course by things beyond your control. From a global pandemic, to bank industry problems, to freight issues, how do you deal with such challenges, especially in the fast-paced events space? Listen in as Chris and Khalil talk about managing through the unexpected!
Time Stamps
00:49 - Recent Travels & Victories03:28 - Episode Intro04:09 - The "Unexpecteds" are Up!10:22 - Event Industry "Unexpecteds"15:46 - How to Manage the Unexpected24:09 - The Importance of Clear Communication31:59 - Setting Up Processes to Deal with the Unexpected37:37 - Preparing Your Team for the Unexpected41:10 - Preparing Your Clients for the Unexpected48:48 - Episode Outro
Power Quotes From The Show
"A big part of our readiness is we pay attention to the things we know will happen." - Chris Griffin"When you have to redesign something, you have to think about the buildability. You have to think about the cost consequences of it." - Chris Griffin"There isn't a person or a position I know, in our industry, that doesn't have to deal with the unexpected, and I believe in greater quantities." - Chris Griffin"Usually with service, something has to go wrong in order for you to prove that your service is exceptional. So, I'm not usually afraid of when I hear about something that didn't go perfectly. I'm more concerned with - How did we respond?" - Chris Griffin"You have to continue to serve the customer and move the project forward while you're solving this new unexpected problem. You have to walk and chew gum at the same time." - Chris Griffin"A mistake is an investment. If you don't make it again, it was an investment. It's just an expense if you keep watching it happen over and over again." - Chris Griffin
Resources
Need Help With An Event? Get in touch with CrewXP Watch On YouTubeFollow Us On Social: LinkedIn, FacebookHave Questions? Email us
More from Chris
CrewXP Email ChrisChris on LinkedIn
More from Khalil
Email KhalilMeet With KhalilKhalil on LinkedIn
50 min