Join Christie as she kicks off "Inside The Agency," a series within Commercial Grade explaining the inner workings of ad agencies. Learn the different agency types (creative, media, production, etc.), departments (account, strategy, creative, production, etc.) & how to survive ad life. Part #1 looks at an agency's first line of defense: Account Management. Milind Raval, Christie's long-time colleague & Account expert, takes us behind-the-scenes into the trials & tribulations of these client liaisons.