58 min
070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm Customer Service Revolution
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- Management
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization.
You will learn:
How Kearley’s lifelong obsession for learning has allowed his firm to grow far past his original goal What he feels was the best professional decision he has ever made How BKIFG truly sets itself apart from anyone else in its industry What BKIFG’s customer service vision statement is How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG Resources mentioned:
www.thedijuliusgroup.com
www.bkifg.com
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Customer Experience Executive Academy
Customer Experience Executive Online Academy
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization.
You will learn:
How Kearley’s lifelong obsession for learning has allowed his firm to grow far past his original goal What he feels was the best professional decision he has ever made How BKIFG truly sets itself apart from anyone else in its industry What BKIFG’s customer service vision statement is How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG Resources mentioned:
www.thedijuliusgroup.com
www.bkifg.com
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Customer Experience Executive Academy
Customer Experience Executive Online Academy
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
58 min