71 episodes

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Customer Service Revolution John Dijulius

    • Business
    • 4.9 • 14 Ratings

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

    070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm

    070: An Entrepreneur’s Relentless Drive to Build a World-Class Financial Service Firm

    Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization. 
    You will learn:
    How Kearley’s lifelong obsession for learning has allowed his firm to grow far past his original goal  What he feels was the best professional decision he has ever made How BKIFG truly sets itself apart from anyone else in its industry  What BKIFG’s customer service vision statement is  How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG  Resources mentioned:
    www.thedijuliusgroup.com
    www.bkifg.com 
    https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy 
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    ***
    Episode Credits
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com
     

    • 58 min
    Solving the WFH (Work From Home) Quandary

    Solving the WFH (Work From Home) Quandary

    Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can solve the WFH quandary. 
    Learn:
    The negative side effects of employees working from home Studies show WFH as a top priority for employees looking for a new job or choosing to stay in their job How to solve the WFH quandary How to create virtual energy in your weekly department meetings Why leaders need to learn how to lead from a distance Resources mentioned:
    www.thedijuliusgroup.com
    The Customer Service Revolution Podcast 
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    Episode Credits
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com

    • 13 min
    Stop Calling It a Labor Shortage, It Is a Turnover Crisis

    Stop Calling It a Labor Shortage, It Is a Turnover Crisis

    Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis. 
    Learn:
    Why CX Strong should be your company’s highest priority right now Why overall customer satisfaction is at a 15-year low What are the two biggest mistakes companies are making right now? How performance is contagious Resources mentioned:
    www.thedijuliusgroup.com
    The Customer Service Revolution Podcast 
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    ***
    Episode Credits
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com

    • 13 min
    Lead Well

    Lead Well

    Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make a great leader.
    Learn the Lead Well 10:
    #1: Lead Yourself First
    #2: Set and Clearly Communicate Your Vision
    #3: Set and Achieve Goals that Align with Your Vision
    #4: Listen Well
    #5: Lead with Kindness
    #6: Hire Quality People
    #7: Create a Culture of Loyalty and Satisfaction
    #8: Hold Yourself and Others Accountable
    #9: Lead with Courage
    #10: Give Back
    Resources mentioned:
    The Customer Service Revolution Podcast 
    Lead Well: 10 Steps to Successful and Sustainable Leadership
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy 
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com

    • 51 min
    Is it Time for a CXO (Chief Experience Officer)?

    Is it Time for a CXO (Chief Experience Officer)?

    Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you determine if it is time for a CXO (Chief Experience Officer).
    You will learn:
    When it is time to hire/promote a CXO  Where CXOs come from How to prepare and train a CXO How to hire/promote the right CXO What a CXO should be responsible for Resources mentioned:
    The Customer Service Revolution Podcast 
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy 
    Landing page to watch Jess’ webinar and receive a copy of her slide deck
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com

    • 51 min
    The Best Thing You Can Collect

    The Best Thing You Can Collect

    Chief Revolution Officer John DiJulius of the DiJulius Group discusses the most important thing anyone can collect and how it will appreciate faster than anything else. Life is all about relationships and the rest is just details. 
    You will learn:
    Why you need to be extremely choosy when collecting relationships How our accomplishments are the result of hundreds of contributions throughout our lives Who the leading cast members and supporting characters in our lives are Why there’s no such thing as a self-made man Resources mentioned:
    www.thedijuliusgroup.com
    The Customer Service Revolution Podcast 
    If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
    He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
    Find out more at https://emeraldcitypro.com

    • 8 min

Customer Reviews

4.9 out of 5
14 Ratings

14 Ratings

1234robert1234 ,

Always Relevant and Cutting Edge Information

John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!

Cleveland d ,

Love his ideas!

Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.

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