100 episodes

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Customer Service Revolution John Dijulius

    • Business
    • 4.9 • 15 Ratings

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

    Double Sales with Zero Salespeople

    Double Sales with Zero Salespeople

    In this episode of The Customer Service Revolution, John DiJulius is talking with Andy Buyting, the founder and CEO of Tulip Media Group. Andy is also a best-selling author, serial entrepreneur, and strategic advisor. On top of all of this, Andy is the creative mind behind the integrated business strategy, “SMarketing.” He uses this strategy as a leader in business development and marketing to help other businesses grow.
    Throughout their conversation, Andy and John discuss Andy's newest book, Double Sales/Zero Salespeople: Optimize Your Sales and Marketing Into One Business Development Strategy That Works. Tune in to learn from Andy’s wisdom gained from his many years of experience in entrepreneurship, sales, and marketing.
    You Will Learn:
    How to double your sales with zero salespeople.  What you should be measuring to be certain you're getting a good return on your marketing investment.  The difference between marketing and promotions. How to accurately measure your online marketing and promotions. The role customer service plays in your growing business. Resources mentioned:
    The Customer Service Revolution Podcast 
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    • 51 min
    Meet as Strangers, Leave as Friends

    Meet as Strangers, Leave as Friends

    There is no greater skill that can be acquired that has a bigger impact on our personal and professional lives than the ability to build instant rapport with others. This is not a skill we’re taught and yet it’s crucial, not only for our professional success but for our personal fulfillment as well.
    In this episode of the Customer Service Revolution podcast, John DiJulius teaches us how to develop this skill. This is from the TEDx Talk that John DiJulius did back in 2019 titled, “Meet as Strangers, Leave as Friends.” This talk was also the inspiration behind his latest book, The Relationship Economy: Building Stronger Customer Connections in the Digital Age.
    You Will Learn:
    How to train yourself and your employees on how to build an instant rapport with anyone. Why we are all genetically coded to be preoccupied with what is happening in our world.  How to resist the temptation to talk about yourself. The greatest gift we can give others. The best technique you can use to focus on learning about other people’s hot buttons. Why giving more is one of the best ways to build long-term sustainable relationships.  Resources mentioned:
    The Customer Service Revolution Podcast 
    The Relationship Economy Book
    John’s TEDx Talk on YouTube
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    • 12 min
    Boundless with Andy Bailey

    Boundless with Andy Bailey

    Andy Bailey is a best-selling author and business coach. He started his first business in college and grew it to be an INC 500 multi-million dollar company. Through this experience, he learned how to build great organizations. 
    Most recently, Andy founded the company Petra. He spends his time coaching and passing on to other entrepreneurs, business owners, and leaders the principles and practices he used to build his own successful enterprise. 
    In this episode, Andy is joining us to discuss how he has taught hundreds of business leaders to reach their potential, what the greatest obstacle to scaling a business is today, what it means to become boundless, and how to do it. Tune in to hear from the incredible friend and mentor, Andy Bailey.
    You Will Learn:
    Andy’s backstory. Why the recurring revenue model is so powerful. Why Andy sold his first business. How Petra came to be and what the name means. Why Andy has stepped away from Petra and pivoted to Boundless. What his book Boundless is all about. Why it’s so important to “live boundless.” How Andy has combatted panic with his team members and the people he’s coached. Resources mentioned:
    Boundless Website
    Email Andy: andy@boundless.me
    The Customer Service Revolution Podcast 
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    • 48 min
    From Homeless to Bad Ass Boss Bitch

    From Homeless to Bad Ass Boss Bitch

    Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of Technology Marketing Toolkit, she specializes in developing strategic marketing, sales, and lead generation systems. For the past 20 years, Robin and her team have had one singular focus: to develop highly effective marketing and sales-generating systems specifically for MSPs, VARs, and IT services firms. 
    Chief Revolution Officer John DiJulius of The DiJulius Group talks with Robin today about the amazing journey she has been on in her life. Not only is she a serial entrepreneur but she also has an incredible story of going from a difficult past to building the empire in the IT industry that she has today. 
    You Will Learn:
    Robin’s incredible back story, including when she was homeless as a teenager. How she got into the MSP niche and has dominated it ever since. Her vision for Technology Marketing Toolkit when it first began. How she built TMT into the #1 marketing firm in the IT industry. The benefits of specializing and niching down. Why every business should figure out how to get in the Monthly Reoccurring Revenue business. Why Robin puts on so many events for her clients. How she has created incredible value for her members (clients). Why we need to stop telling women they’re disadvantaged. Resources mentioned:
    The Customer Service Revolution Podcast 
    Technology Marketing Toolkit website
    Robin Robins website
    The 2022 Customer Service Revolution Conference
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    • 1 hr 7 min
    Referrals Without Asking

    Referrals Without Asking

    John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times. 
    However, during his early years, John found himself selling knives. It was through this experience that he learned how to build relationships, qualify leads, and handle objections. He developed a system of using generosity to gain access to elite clients and generate thousands of referrals. This is what eventually led him to become the #1 performer out of 1.5 million sales reps for his company, one of the world’s most recognizable brands. 
    Today, John and his firm help other individuals and organizations do just the same. They help people turn their clients into their own personal sales force to drive exponential growth. 
    In this episode, Chief Revolution Officer John DiJulius of the DiJulius Group talks with John about his process and mindset around generosity and referrals. Tune in to learn from John's powerful mindset and incredible success.
    You Will Learn:
    How an Ohio farm boy became the #1 greatest salesman in Cutco history. How John became a referral expert. How gifting can be your greatest referral tool. What most companies get wrong with sending gifts. Why vendor experience is just as important as customer experience. The Gift·ology Recipe. Why so many companies don’t get referrals. What John will be sharing in his keynote at the 2022 Customer Service Revolution conference. Resources mentioned:
    The Customer Service Revolution Podcast 
    Register to see John Ruhlin speak at The 2022 Customer Service Revolution Conference
    Order John's book Giftology
    Giftology Playbook 
    Customer Experience Executive Academy 
    Customer Experience Executive Online Academy
    ***
    EPISODE CREDITS:
    If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    • 46 min
    Reimagining the American Dream

    Reimagining the American Dream

    Even with all of the newfound technological advancements, the modern-day American workplace has left much to be desired. With many leaving the workforce for numerous reasons and those left feeling overstressed and overworked, it has become a challenge to see the light at the end of the tunnel for many workers and companies alike. It’s clear that there needs to be a change. But where do we start?
    Today’s guest, Jen Gresham, is a scientist, entrepreneur, military veteran and keynote speaker. She has served as a high performance coach and business strategist for nearly a decade helping hundreds of people around the world find more fulfillment and financial success in their work. She has founded Work for Humanity, a nonprofit aimed at helping small business owners and workers thrive together, bringing innovation to workforce development and leadership training. 
    Jen has brought her passion for social justice and her innate sense of curiosity to the table to help look for solutions for these modern workplace woes. She understands that in order to improve people’s lives, we have to improve their experience of work, and bettering the relationship between workers and the companies they work for is the first step. In my interview with Jen, we will learn about her multifaceted journey through various career paths and the takeaways from these experiences that have shaped her understanding of the American workforce and what we can do to improve.
    You’ll learn about:
    The power of curiosity How Jen defines leadership after 18 years in the Air Force. Why we need to redesign entry level jobs in America How to convince business owners to build an employee powered organization
    Resources mentioned:
    Work for Humanity Waitlist for small businesses who want to join our next cohort  Newsletter signup where we talk about doing the best work of our lives, together Or if people want to follow us on LinkedIn, where we post our newsletter as well Work for Humanity donation page The 2022 Customer Service Revolution Conference Customer Experience Executive Academy  Customer Experience Executive Online Academy

    • 58 min

Customer Reviews

4.9 out of 5
15 Ratings

15 Ratings

1234robert1234 ,

Always Relevant and Cutting Edge Information

John and his team provide the most current
information that can be easily implemented and is real world applicable across multiple industries. Always great insight into providing an exceptional customer and employee experience!

Cleveland d ,

Love his ideas!

Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.

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