35 episodes

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Customer Service Revolutio‪n‬ John DiJulius

    • Management
    • 4.8 • 10 Ratings

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

    The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse

    The Legacy of Tony Hsieh, The Man Who Built Zappos Into a Customer Experience Powerhouse

    The DiJulius Group’s Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray talk about the legacy of Tony Hsieh, the man who built Zappos into a customer experience powerhouse.

    • 44 min
    The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently

    The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently

    Chief Revolution Officer and best-selling author John DiJulius speaks with Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A Corporate. From quality officer in the Air Force to Vice President of Quality for the luxury hotel brand Capella Hotels & Resorts to Senior Member of the American Society for Quality, Ryan knows service excellence in and out.

    • 53 min
    What it Takes to Be a Revolutionary

    What it Takes to Be a Revolutionary

    Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary.

    • 13 min
    How to Be The Brand Employees Can't Live Without

    How to Be The Brand Employees Can't Live Without

    Chief Revolution Officer and best-selling author John DiJulius shares how to be the brand EMPLOYEES can’t live without.

    • 15 min
    How To Be The Brand Customer's Can't Live Without

    How To Be The Brand Customer's Can't Live Without

    Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can’t Live Without. 

    In order to be the brand customers can’t live without, you need to:

    -Focus on Micro-Moments
    -Avoid Empathy Fatigue
    -Address the Relationship Deficit
    -Train your employees on how to make an emotional connection in every interaction
    -Utilize Relationship Hacks
    -Justify a Relationship Tax

    • 15 min
    State of Service

    State of Service

    Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever!

    • 23 min

Customer Reviews

4.8 out of 5
10 Ratings

10 Ratings

Cleveland d ,

Love his ideas!

Thought provoking, entertaining and educational. These people are passionate about service. John DiJulius makes you see service through a different lens.

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