118: 10 Ways to Create a Great Client Experience Wedding Photography : Mistakes Make Magic

The first thing you should do when trying to craft a better client experience might seem a little counterintuitive… Take a step back. Sometimes, when we’re really in the thick of our business, it can be hard to figure out what is and isn’t working. So it’s important to take a step back and approach your business as if you were the client. 

What sorts of touch points or experiences would make you feel completely taken care of? Here are just a few (but I cover 7 others in this week’s video!): 

✨Create connection points that aren’t about the wedding. Show interest in their lives! Know their names, their pet names, their jobs, etc.
 ✨Understand their insecurities. When photographing a client, ask them about their insecurities or things they might be self-conscious about.
 ✨Don’t be afraid to hop on the phone. Picking up the phone and having a conversation with a client shows them you’re there to support them. 

Want to hear all 10 of the touchpoints you can use to craft a truly unforgettable and out-of-this-world client experience? 

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