118. 5 Tips to REDUCE Guest Complaints in Your Restaurant | Customer Service Restaurant Tip Making Dough Show | Restaurant Show

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5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU

How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc

Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM

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Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service.

Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:


Apply the proper APPROACH

KNOW what matters to YOUR customers

Create SYSTEMS/ Quality Control/ Standards

LEARN from the mistakes!

Have a system in handling complaints: Using the 5 Why method from Toyota!


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