164 episodes

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

Making Dough Show | Restaurant Show Making Dough Show | Restaurant Marketing Show

    • Arts
    • 4.3 • 10 Ratings

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff?

These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield.
They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them.
Got questions? Email us at makingdoughshow@gmail.com

    178. 3 Effective Ways to Boost Employee Morale | Leadership Top Tips

    178. 3 Effective Ways to Boost Employee Morale | Leadership Top Tips

    As a business owner, a manager or whatever position you may be in the industry, keeping your team’s morale is quite a challenge. How do you cheer your people up especially when everything is crashing and burning? Here are 3 simple yet very effective ways to boost employee morale and motivation.

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0

    Watch: Creating an Employee Experience Roadmap l What the Expert Says? https://youtu.be/xhvi230IMRc

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/

    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow

    FOLLOW us on Instagram: https://bit.ly/2SLRp42

    CONNECT on Linked-In: https://bit.ly/2D0a3QA

    #business

    #restaurant

    #restaurantmanagement

    #restaurantmarketing

    #restaurantmanager

    #makingdoughshow

    • 4 min
    177. Creating a GRAND Vision for your Restaurant l A Professional StandPoint

    177. Creating a GRAND Vision for your Restaurant l A Professional StandPoint

    In this episode of the Making Dough Show, we invited a professional chef/ restaurateur- Natalia Levey. She is a co-owner of Speaks Clam Bar, Kojo, and Central Park St. Pete and has been in the restaurant industry since 2001. She is the founder of "Hi Hospitality Group," an award-winning entrepreneur, and author of "Cravings Boss," a wellness advocate.

    We talked about different challenges in our restaurant industry, especially during challenging times like the pandemic brought by Covid. She shared brilliant ideas for infusing the culture of wellness and well-being in managing priorities and handling stress in the industry, thus creating a strategic vision for it.

    We hope that in this interview, we inspired you to pursue your passion and dedication toward our restaurant industry and continue to achieve that grand vision of yours!

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Get to know more about Natalia by visiting her website :

    https://www.natalialevey.com/

    Watch: 5 Tips to RECESSION Proof your RESTAURANT | Restaurant Owner Tips https://youtu.be/MR8OasNe8TQ

    Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager Training https://youtu.be/AqumLhwgcSQ

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/

    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow

    FOLLOW us on Instagram: https://bit.ly/2SLRp42

    CONNECT on Linked-In: https://bit.ly/2D0a3QA

    #restaurant

    #restaurantmanagement

    #restaurantmarketing

    #restaurantmanager

    #makingdoughshow

    • 26 min
    176. Creating an Employee Experience Roadmap l What the Expert Says?

    176. Creating an Employee Experience Roadmap l What the Expert Says?

    To care for our people is considered on top of all things we do in our business. Employee experience is a priority but many are being misdirected in handling such.

    In this episode of the Making Dough Show, we invited Anastasia Vladychynska, an expert in the field of Customer Experience Management. She is the founder of Vladychynska, a training and consulting company that helps national and multinational organizations dramatically improve their internal and external customer service. She worked with large companies such as McDonalds and Kenzo.

    This interview will guide us in creating an employee experience roadmap based on what the expert says and not based on hearsays. It is a pinpoint not only for restaurant industries but for all businesses whose main factor is their employees. A lot of insightful learnings and thoughts in handling your employees, assessing employee experience, employee development stages and other factors has been shared in the discussion.

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    To know more about our special guest, Anastasia, visit her website:

    https://vladychynska.com/en

    Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0

    Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager https://youtu.be/AqumLhwgcSQ

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/

    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow

    FOLLOW us on Instagram: https://bit.ly/2SLRp42

    CONNECT on Linked-In: https://bit.ly/2D0a3QA

    #restaurant

    #restaurantmanagement

    #restaurantmarketing

    #restaurantmanager

    #makingdoughshow

    • 25 min
    175. Watch this BEFORE Franchising or Buying a Franchise!

    175. Watch this BEFORE Franchising or Buying a Franchise!

    In this episode of Making Dough Show, we invited a special guest to explain the fundamentals of franchising your business. When is the right time to franchise? What are the criteria, strategies and procedures you need to take?

    Our guest, Stacey Marmolejo is the creator of Franchise Prep Academy which provides unbiased courses for entrepreneurs to learn all they need to know to buy a franchise business or transform a current business into a franchise.

    After 25 years of climbing the corporate ladder, Stacey gave up a prestigious Senior Vice President position with a national firm to purchase a start-up franchise. 16 years later, as one of the Top 10% of franchisees, she successfully sold her franchise business and now dedicates her time to helping others who want to pursue a similar path to career success and life happiness.

    In addition to her courses, Stacey volunteers her time mentoring military veterans interested in entrepreneurship. She has been featured in Veteran on the Move,  Entrepreneurs United, Management Blueprint, Franchise Times, CBS, Fox News, Authority magazine, Buzzfeed, Thrive Global and Yahoo Finance!

    We hope that in this 30-minute video, we are able to serve you in the proper path when you take the next level of franchising your business or buying a franchise!



    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Watch: 5 Restaurant Business Success Tips  | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E

    Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips https://youtu.be/HDeXS5ZXdcM

    You can also check more on Stacey on these links:

    https://www.staceymarmolejo.com/

    https://www.linkedin.com/in/staceymarmolejo/



    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/



    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow

    FOLLOW us on Instagram: https://bit.ly/2SLRp42

    CONNECT on Linked-In: https://bit.ly/2D0a3QA



    #restaurant

    #restaurantmanagement

    #restaurantmarketing

    #restaurantmanager

    #makingdoughshow

    • 32 min
    174. How to deal with ANGRY and RUDE customers | Customer Service Training

    174. How to deal with ANGRY and RUDE customers | Customer Service Training

    How to deal with angry and rude customers? One out of every few hundred customers is not nice at times.

    They can be rude for different causes. Some are reasonable, and some are not. However, when our job is to deliver the utmost customer service, we can't avoid dealing with angry or rude individuals occasionally. How we respond can make a big difference! Are we losing customers or still making them satisfied? Watch this video and apply these customer service training tips when dealing with difficult customers in your restaurant or any business!

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Watch: How To Write an Incident Report Effectively | Restaurant Management Training https://youtu.be/-Rap9MUVegw

    Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/

    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 14 min
    173. How To Write an Incident Report Effectively | Restaurant Management Training

    173. How To Write an Incident Report Effectively | Restaurant Management Training

    How to write an incident report effectively? It is critical to report incidents as they occur in the workplace. Reporting is necessary to record what happened and to identify potential workplace issues. This way, we can avoid them from happening again. Your business’s incident report form should make it painless to document the details of a workplace incident. Watch this episode, as this will be an incident report writing guide for you!

    Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

    Watch: 7 HR Policies Every Restaurant Owner Must Have | Restaurant Manager Tips https://youtu.be/uWA7z1fbfBk

    Watch: The BEST Restaurant Employee Retention Strategy | Restaurant Management https://youtu.be/itsHHBt8f5U

    Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

    Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo

    Please visit our website https://www.makingdoughshow.com/

    LET'S CONNECT:

    SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX​

    SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​

    FOLLOW us on Instagram: https://bit.ly/2SLRp42​

    CONNECT on Linked-In: https://bit.ly/2D0a3QA​

    #restaurant​

    #restaurantmanagement​

    #restaurantmarketing​

    #restaurantmanager​

    #makingdoughshow

    • 13 min

Customer Reviews

4.3 out of 5
10 Ratings

10 Ratings

Joseohmckeown17 ,

Pizzeria owner

Great podcast! Lots of practical tips and tricks. Very helpful!

HengamStanfield ,

Making Dough

Love this podcast specially because Hengam is a restaurant owner herself.. She shares what they are doing to be successful when it comes to marketing, handling customers and SYSTEMS.

emmyguitarlover ,

Practical, Simple, Brilliant

This is one of the best marketing podcast I’ve listened to. Incredibly practical but also fantastic ideas and NEW ideas I haven’t heard before. As the owner of a small pizzeria it’s been so helpful. Thank you for sharing this information!

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