121. Automating the Contact Center With CallMiner Transform NOW
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- Business
On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience.
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Here’s what we talked with Jeff and Satish about:
* How CallMiner works and where AI and Machine Learning play a role in the platform
* How CallMiner addresses a big front office issue consistently seen in the industry
* Specific verticals or industries that are a great fit for intelligent automation + conversation analytics
* How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud
* Use case examples that demonstrate how CallMiner and Blue Prism are better together
* How CallMiner helps internal functions such as Marketing and Product Management
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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates:
🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU
🧑💻LinkedIn: https://bit.ly/2GP5eKt
🐦Twitter: https://bit.ly/3JHBHUM
🙋♀️Facebook: https://bit.ly/3LHQC2L
📸Instagram: https://bit.ly/3TgQCYW
💭Blog: https://bit.ly/3WabzFk
🤩Case studies: https://bit.ly/3VSIj6j
Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience.
.
Here’s what we talked with Jeff and Satish about:
* How CallMiner works and where AI and Machine Learning play a role in the platform
* How CallMiner addresses a big front office issue consistently seen in the industry
* Specific verticals or industries that are a great fit for intelligent automation + conversation analytics
* How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud
* Use case examples that demonstrate how CallMiner and Blue Prism are better together
* How CallMiner helps internal functions such as Marketing and Product Management
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates:
🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU
🧑💻LinkedIn: https://bit.ly/2GP5eKt
🐦Twitter: https://bit.ly/3JHBHUM
🙋♀️Facebook: https://bit.ly/3LHQC2L
📸Instagram: https://bit.ly/3TgQCYW
💭Blog: https://bit.ly/3WabzFk
🤩Case studies: https://bit.ly/3VSIj6j
Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
34 min