27 min
149 What Is the Benefit to the Customer? with Danny Levy The Movement Podcast
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- Technology
Few public transit agencies dedicate an employee to improve how riders experience the system each day. Danny Levy of the Massachusetts Bay Transportation Authority tackled this unique role by mapping the customer experience and communicating the “why” behind projects.
Few public transit agencies dedicate an employee to improve how riders experience the system each day. Danny Levy of the Massachusetts Bay Transportation Authority tackled this unique role by mapping the customer experience and communicating the “why” behind projects.
27 min