29 min
227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier Navigating the Customer Experience
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- Entrepreneurship
Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as an executive coach, consultant, speaker, and fractional COO, focusing on strategic and leadership development. He has led effective teams of more than a 100 employees, coached others into their own leadership positions, and created stability during challenging organizational transitions. Darby built his career on the philosophy that developing the right people is the key to success.
Learn more at www.beindispensable.com.
Questions
· Even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you are to where you are today.
· Your book titled, The Indispensable Leader. So, could you share with our listeners a little bit about that book? What was your intention when you wrote the book? What is the book about? Who is the book geared towards and kind of what was your sentiment when you were putting it all together?
· Which role do you think is more effective, the manager’s role or the leader’s role?
· Now in the book, you also talk about, which I found this part really fascinating that you should be curious, and you should engage curiosity. Explained to us a little bit about what you meant when you said, engage or encourage curiosity and being curious as a leader.
· In the book, you also mentioned the whole conscious competence model. So, I'd love for you to kind of just explain that to the audience as well, the four phases and then the example that you gave to reinforce the concept.
· Could you also share with our listeners, what is the one online resource, tool, website or app that you absolutely cannot live without in your business?
· Can you also share with our listeners, maybe one or two books that you've read, it could be a book that you read recently, or even one that you read a very long time ago, but it had a great impact on you.
· Can you also share with us what's the one thing in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
· Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you get derailed or you get off track, and the quote kind of helps to get you back on track.
· Where can listeners find you online?
Highlights
Darby’s Journey
Me: Now Darby, even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you were to where you are today.
Darby shared that it’s kind of a diverse career actually. So, he started off in retail, actually kind of in the entertainment industry, working as a manager at a 22-screen movie theatre, which is an interesting industry, especially back at that time when it was before digital movies and everything, and everything came in on natural celluloid film and everything.
So, yeah, 22 screen movie theatre, they would serve 1000’s of people a day and that was an interesting experience getting started because it definitely was jumping right into that retail type environment, bringing in at that point, you're talking about most of their employees were high school or college aged students and, and so that's just a different level of team member that you're managing.
From there, he kind of jumped even further into retail, he actually became a store manager for Kinkos at the time, so the print shop at Kinkos, which is now FedEx Office, but at the time, it was stil
Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as an executive coach, consultant, speaker, and fractional COO, focusing on strategic and leadership development. He has led effective teams of more than a 100 employees, coached others into their own leadership positions, and created stability during challenging organizational transitions. Darby built his career on the philosophy that developing the right people is the key to success.
Learn more at www.beindispensable.com.
Questions
· Even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you are to where you are today.
· Your book titled, The Indispensable Leader. So, could you share with our listeners a little bit about that book? What was your intention when you wrote the book? What is the book about? Who is the book geared towards and kind of what was your sentiment when you were putting it all together?
· Which role do you think is more effective, the manager’s role or the leader’s role?
· Now in the book, you also talk about, which I found this part really fascinating that you should be curious, and you should engage curiosity. Explained to us a little bit about what you meant when you said, engage or encourage curiosity and being curious as a leader.
· In the book, you also mentioned the whole conscious competence model. So, I'd love for you to kind of just explain that to the audience as well, the four phases and then the example that you gave to reinforce the concept.
· Could you also share with our listeners, what is the one online resource, tool, website or app that you absolutely cannot live without in your business?
· Can you also share with our listeners, maybe one or two books that you've read, it could be a book that you read recently, or even one that you read a very long time ago, but it had a great impact on you.
· Can you also share with us what's the one thing in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
· Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you get derailed or you get off track, and the quote kind of helps to get you back on track.
· Where can listeners find you online?
Highlights
Darby’s Journey
Me: Now Darby, even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you were to where you are today.
Darby shared that it’s kind of a diverse career actually. So, he started off in retail, actually kind of in the entertainment industry, working as a manager at a 22-screen movie theatre, which is an interesting industry, especially back at that time when it was before digital movies and everything, and everything came in on natural celluloid film and everything.
So, yeah, 22 screen movie theatre, they would serve 1000’s of people a day and that was an interesting experience getting started because it definitely was jumping right into that retail type environment, bringing in at that point, you're talking about most of their employees were high school or college aged students and, and so that's just a different level of team member that you're managing.
From there, he kind of jumped even further into retail, he actually became a store manager for Kinkos at the time, so the print shop at Kinkos, which is now FedEx Office, but at the time, it was stil
29 min