77 episodes

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Navigating the Customer Experience Yanique Grant, Customer Experience Strategist, Entrepreneur

    • Business
    • 4.9, 19 Ratings

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Customer Reviews

4.9 out of 5
19 Ratings

19 Ratings

LLB365 ,

Very informative podcast!!!

This is one of my morning commute podcasts that gives me fresh ideas for Customer Experience! The knowledge of host and guests is definely a value to the listeners!

IHundt ,

Great podcast

I would almost say that its a different kind of podcast. Customer Service is often on the back end when thinking about business yet it should be the first thing to think about and to consider. Yanique's podcast inspires her listeners to think of our customers first. Her interviews cover a variety of topics related to costumer service which gives some great and inspiring insight. I highly recommend listening in.

One-Adam-12 ,

Professional Skills and Great Presence

Its easy to hear the education Yanique brings to a listener. However, having that education along with a great speaking voice, interview capabilities and podcast presence is a rare thing! Kepp up the great work! I am subscribed and will listen to all the back episodes!

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