Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur
  • 5,0 (31)
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Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

  1. 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

    3 ДЕК.

    250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

    Send us a textIn today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is a journey requiring both leadership and employees to adopt new ways of thinking and working. By focusing on customer needs and empowering teams through OKRs, organizations can create greater value and drive meaningful change.Josh’s JourneyJosh began his career in Silicon Valley during the pre-internet days, working in technology. Fascinated by what mak...

    24 мин.
  2. 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

    5 НОЯБ.

    249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

    Send us a textIn this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health sciences, Laura transitioned into management consulting, driven by her curiosity and passion for problem-solving. Over her 15-plus-year career, she has worked across various sectors, including public, private, and not-for-profit, focusing on building effective strategies that yield tangible results ...

    26 мин.
  3. 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

    23 ОКТ.

    248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

    Send us a textIn today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith Goode, a leader in human capital management and business intelligence, emphasizes the significance of leveraging data to enhance decision-making around an organization’s most valuable asset: its people. As a member of ZeroedIn Technologies, Keith is dedicated to turning HR and business data into actionable workforce intelligence.Keith's JourneyWith a...

    21 мин.

  4. 15 ОКТ.

    247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

    Send us a textIn this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges.Yanique begins by discussing her mission through her company, Professional Training & Occupational Services, which aims to create a more caring wo...

    9 мин.
  5. 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

    8 ОКТ.

    246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

    Send us a textAndrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he worked both in agencies and in-house. He transitioned into the technology sector at Autodesk and even worked for the Electric Vehicle Association of America before the concept of electric vehicles became popular.Over the years, Andrew expanded his expertise beyond public relations into various market...

    29 мин.
  6. 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

    3 ОКТ.

    245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

    Send us a textIn this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in global human resources and talent management.Rusty discusses the core concepts from his latest book, The Faith Code, emphasizing the importance of buil...

    39 мин.
  7. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    25 СЕНТ.

    244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    Send us a textMarybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent service to everyone, and creating awesome knowledge based software. Questions · We always like to give our guests an opportunity to...

    23 мин.
  8. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    17 СЕНТ.

    243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    Send us a textBob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making and superior results. Bob is certified as an Emergenetics advisor and Predictive Index practitioner, equipping him with a profound understanding of human behaviour and cognition. Questions · So, we always like to ask our guests, in your own words, could you share a little bit about you...

    19 мин.
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Информация

  • Автор
    Yanique Grant, Customer Experience Strategist, Entrepreneur
  • Годы выхода
    2016 - 2024
  • Выпуски
    106
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2024 Navigating the Customer Experience
  • Сайт подкаста
    Navigating the Customer Experience

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