26 min
228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram Navigating the Customer Experience
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- Entrepreneurship
Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”.
He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023.
Questions
· So, we always like to give our guests an opportunity to share in their own words, a little bit about their journey, how you got from where you were to where you are today?
· Your book, The Communication Code, you wrote it with your business partner, Jeremie Kubicek, could you share with us a little bit about that book, maybe three overarching themes or tenets that the book focuses on? And kind of who is the book geared towards?
· Now, you mentioned the five C's in terms of communication code, if I wanted to know or one of our listeners wanted to know what's my primary communication code? How do I know? Is there like a test that you can do?
· What do you think is critical in customer experience? If we were to look at the different code, channels that you spoke to us about the five C's, do you think they're all critical? Or do you think there may be one or two that definitely must occur in that interaction?
· When you're explaining to me the five C's just now and you said in terms of communicating, you have to be really good at asking questions. How can you improve on the ability or the competence of asking the right types of questions? Because that's critical to the whole communication process, if you're not asking the right questions, then you're not going to get the right responses to get to the solution.
· Now, Steve, could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your own business?
· Now, could you share with our listeners as well, Steve, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
· Where can listeners find you online?
· Now, before we wrap our episodes up, Steve, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you got derailed or you got off track, the quote kind of helps to get you back on track. Do you have one of those?
Highlights
Steve’s Journey
Me: So, we always like to give our guests an opportunity to share in their own words, a little bit about their journey, how you got from where you were to where you are today?
Steve shared what an interesting question that is, nobody ever in their right mind have done all the things he’s done in the last 30 years. So, he'll give the highlights. He was a school teacher, an entrepreneur, a nightclub owner, a pastor, a coach, consultant, and been running Giant really with Jeremie for the last 11 years. So, he always say if you were to meet his friends at the age of 30, and ask who would be the least likely guru on relational intelligence? Probably, he would be in everyone's top three.
So, everything they've learned usually has come out of their own personal failure and trying to work out why human beings behave the way they do. And also, how can they help people do relationships better in every area of their life? That's really been the heart and the joy of the last few years.
About Steve’s Book – The Communication Code
Me: So, your new book that was mentioned in reading your bio, The Communication Code, you wrote it with your business partner, Jeremie Kubicek, could you share with us a little bit about that book, maybe three overarching themes or tenets that the book focuses on? And kind of who is the book geared towards?
Steve shared that they kind of say
Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”.
He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023.
Questions
· So, we always like to give our guests an opportunity to share in their own words, a little bit about their journey, how you got from where you were to where you are today?
· Your book, The Communication Code, you wrote it with your business partner, Jeremie Kubicek, could you share with us a little bit about that book, maybe three overarching themes or tenets that the book focuses on? And kind of who is the book geared towards?
· Now, you mentioned the five C's in terms of communication code, if I wanted to know or one of our listeners wanted to know what's my primary communication code? How do I know? Is there like a test that you can do?
· What do you think is critical in customer experience? If we were to look at the different code, channels that you spoke to us about the five C's, do you think they're all critical? Or do you think there may be one or two that definitely must occur in that interaction?
· When you're explaining to me the five C's just now and you said in terms of communicating, you have to be really good at asking questions. How can you improve on the ability or the competence of asking the right types of questions? Because that's critical to the whole communication process, if you're not asking the right questions, then you're not going to get the right responses to get to the solution.
· Now, Steve, could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your own business?
· Now, could you share with our listeners as well, Steve, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
· Where can listeners find you online?
· Now, before we wrap our episodes up, Steve, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you got derailed or you got off track, the quote kind of helps to get you back on track. Do you have one of those?
Highlights
Steve’s Journey
Me: So, we always like to give our guests an opportunity to share in their own words, a little bit about their journey, how you got from where you were to where you are today?
Steve shared what an interesting question that is, nobody ever in their right mind have done all the things he’s done in the last 30 years. So, he'll give the highlights. He was a school teacher, an entrepreneur, a nightclub owner, a pastor, a coach, consultant, and been running Giant really with Jeremie for the last 11 years. So, he always say if you were to meet his friends at the age of 30, and ask who would be the least likely guru on relational intelligence? Probably, he would be in everyone's top three.
So, everything they've learned usually has come out of their own personal failure and trying to work out why human beings behave the way they do. And also, how can they help people do relationships better in every area of their life? That's really been the heart and the joy of the last few years.
About Steve’s Book – The Communication Code
Me: So, your new book that was mentioned in reading your bio, The Communication Code, you wrote it with your business partner, Jeremie Kubicek, could you share with us a little bit about that book, maybe three overarching themes or tenets that the book focuses on? And kind of who is the book geared towards?
Steve shared that they kind of say
26 min