15 min
26. How to Balance AI With the Need for Human Interaction w/ Stephen Fioretti Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
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- Business
“The machines are coming for our jobs!” How many times have you heard someone say some version of this? “We’re all going to be replaced with automation!” Or, “It’s just a matter of time before they give my job to a robot or a machine.” While it’s true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature? On this episode, we heard from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about AI. What we talked about: The future of AI and customer service. How to efficiently use AI in your customer service organizations. Why no matter how advanced AI gets, you still need a human side. Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.
“The machines are coming for our jobs!” How many times have you heard someone say some version of this? “We’re all going to be replaced with automation!” Or, “It’s just a matter of time before they give my job to a robot or a machine.” While it’s true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature? On this episode, we heard from Stephen Fioretti, VP, CX ISV Strategic Alliances at Oracle, about AI. What we talked about: The future of AI and customer service. How to efficiently use AI in your customer service organizations. Why no matter how advanced AI gets, you still need a human side. Listen to this and all our other That’s Genius episodes with Apple Podcasts, Spotify, or our website.
15 min