33 min

37. The Customer Service Dream Team – Myth or Reality? w/ Paul Selby That's Genius!

    • Business

Customer service has come a long way. 
It used to be that if a customer needed help, they had to either make a phone call or come into your physical building. 
Customers are leery of coming into contact with anybody if they don’t have to. 
Thankfully, a lot of businesses have already set themselves up for customer service success, as Paul Selby highlighted recently on an episode of That’s Genius! 
 
He talked all about: 
The key technologies that are helping customer service drive The way that AI and analytics can drastically improve the customer service experience, particularly at this uncertain time.  The 3 biggest improvements to the customer service landscape over the last 10 years.  Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

Customer service has come a long way. 
It used to be that if a customer needed help, they had to either make a phone call or come into your physical building. 
Customers are leery of coming into contact with anybody if they don’t have to. 
Thankfully, a lot of businesses have already set themselves up for customer service success, as Paul Selby highlighted recently on an episode of That’s Genius! 
 
He talked all about: 
The key technologies that are helping customer service drive The way that AI and analytics can drastically improve the customer service experience, particularly at this uncertain time.  The 3 biggest improvements to the customer service landscape over the last 10 years.  Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.

33 min

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