37 min
4 Step Process to Handle ANY Member Complaint w/ Hank Ebeling Gym Heroes
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- Marketing
Our hero today is Hank Ebeling, a long time gym owner and a service expert. In this episode, he reveals to us his 4 step process for dealing with any customer complaint. Communication can sometimes get heated between staff and members, and both you and your employees need to know how to manage that productively. Hank's process does just that, diffusing conflict and creating a path to positive resolution. Without further ado, Hank Ebeling.
Today's show is brought to you by Gymdesk, the easiest gym management software you'll ever use. Take payments, create marketing automations, track attendance, and much more. To try the software out free, go to https://gymdesk.com/. No credit card or painful sales call required.
Hank's book
Hank's online course
Where to find Hank...
Instagram: https://www.instagram.com/hankebeling/
LinkedIn: https://www.linkedin.com/in/hank-ebeling-9b603655/
Our hero today is Hank Ebeling, a long time gym owner and a service expert. In this episode, he reveals to us his 4 step process for dealing with any customer complaint. Communication can sometimes get heated between staff and members, and both you and your employees need to know how to manage that productively. Hank's process does just that, diffusing conflict and creating a path to positive resolution. Without further ado, Hank Ebeling.
Today's show is brought to you by Gymdesk, the easiest gym management software you'll ever use. Take payments, create marketing automations, track attendance, and much more. To try the software out free, go to https://gymdesk.com/. No credit card or painful sales call required.
Hank's book
Hank's online course
Where to find Hank...
Instagram: https://www.instagram.com/hankebeling/
LinkedIn: https://www.linkedin.com/in/hank-ebeling-9b603655/
37 min