61 - The Fundamentals of Customer Success - Jan Young Women in Customer Success Podcast

In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.


We talk about:
✨ The passion for Customer Success
✨ What is consulting and what is customer success
✨ Tips for transitioning to customer success
✨ The correlation between your environment and job satisfaction
✨ The fundamentals of customer success


Listen to the episode on all streaming platforms.


Follow Jan: https://www.linkedin.com/in/jan-young-cx/


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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow the WiCS Podcast:
Subscribe to my Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcast

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CURATED CONTENT

If you like this episode, you will also like:

73 - Starting out with Digital Customer Success - Kailey Killoran   
42 - The Role of Customer Success Communities - Violaine Yziquel 
45 - How to Practice Emotional Intelligence - Ashna Patel
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat
55 - Metrics in Customer Success  - Apoorva Sudarshan


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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup


Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie