104 episodes

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

Women in Customer Success Podcast Marija Skobe-Pilley

    • Business
    • 5.0 • 22 Ratings

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

    104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney

    104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney

    Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She’s managed to get promoted to her new role in only three months. 


    In this episode, you’ll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clients, emphasising the significance of celebrating victories alongside addressing challenges.


    Here's what we cover in our interview:
    Creating your role in customer successCareer lessons for CSMsThe importance of nurturing soft skills as a CSMCreating a vision and executing goalsThe 4 pillars of customer success enablementTune in for an inspiring conversation - one that will motivate you to craft the best customer success story.
    Follow Nicky Feeney!
    __________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 38 min
    103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox

    103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox

    My guest in this episode is Julie Fox - one of the Top 100 Customer Success Strategists, and one of the 25 Creative Leaders. She is a people leader who deeply cares about her team; and cares about them as humans, taking care of their wellbeing at work. Her current role is Sr Manager of Customer Success at FloQast. 


    Julie's story is far from ordinary, with roots in special education and strides in commercial real estate. However, with a special interest in coaching and a growth mindset, she managed to transition to a completely different career i.e. what she does now.


    She says that being a leader is endlessly fulfilling, as you are in a position to help others unlock their full potential. And it's a privilege to be part of people's stories.


    Here's what we covered in our interview:
    Creating opportunities for yourself and changing careersHow to motivate your team as a team leaderThe benefits of a feedback-driven approachLessons learnt from our careersDeveloping teams by fostering human connectionI am sure you will enjoy this episode and our conversation. 


    Follow Julie Fox!
    Recommended book: Radical Candor by Kim Scott
    Recommended tool: Gong
    __________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 35 min
    102 - Advancing Women in Tech - Elizabeth Italiano

    102 - Advancing Women in Tech - Elizabeth Italiano

    In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions. 
     
    Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on:
     
     
    ·       How to overcome the current challenges faced by women in tech
    ·       Why women need to be more assertive (and how to do it)
    ·       Negotiation skills women need to adopt
    ·       The significance of having go-to people/mentors
    ·       Predictions for trends in sales leadership
     
    The episode is packed with actionable steps for women leaders - and everyone in between - to catalyse gender diversity in tech.
     
    We round out the discussion with the need for self-advocacy with some great examples, emphasising that the common humility found in women needs to step back. Get ready to absorb the wisdom and become that advocate for change, setting a new standard for an inclusive and equitable tech environment. 
     
    Join us, and let's move the needle together.


    Follow Elizabeth Italiano!
    __________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 38 min
    101 - Designing Winning Retention Strategies - Kristen Gray Psychas

    101 - Designing Winning Retention Strategies - Kristen Gray Psychas

    Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relations to influencing the growth of a publicly-traded tech giant is nothing short of remarkable. But it's her candid sharing of how she navigates professional waters as a neurodivergent individual and new mother that truly enriches this conversation. This is more than just a lesson in business - it's a heartening glimpse into personal triumph and growth.


    Prepare to be inspired as we discuss the pivotal role of understanding customer goals and the transformative power of effective communication for fostering long-term relationships. Kristen's expertise shines as she reveals how kickoff and QBR meetings can become a goldmine for identifying expansion opportunities within your current customer base. We delve into the synergy between customer success and sales strategies, highlighting how transparency with clients can lead to prosperous upsells and cross-sells. Moreover, Kristen's perspective on embracing neurodiversity offers a fresh lens on collaboration, showing us how diverse minds can propel innovation and strengthen team dynamics. Join us for an episode that's as enlightening as it is empowering, charting a path for professional excellence and inclusive teamwork.


    Follow Kristen Gray Psychas!


    This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.
    __________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 39 min
    100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry

    100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry

    Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at  ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry.
    Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process. 

    The world of luxury retail and customer success might seem worlds apart, but Aurore talks about the principles for serving customers that are universal across roles and industries. She shares her strategies for succeeding as a new CSM, emphasizing the importance of product knowledge, undertaking extra projects and approaching her role as a customer coach, making sure they feel guided and supported. 

    We also touch on the joy of travelling, immersing oneself in new cultures, and living abroad. Join us for this episode and hear the inspiring journey Aurore took to embrace her dream career in Customer Success. 

    Did you know?
    Aurore was born in Paris and has lived across France, the UK, Hong Kong, and JapanShe started her career in luxury retail (Chanel & Louis Vuitton) Avid travellerTransitioned from non-tech into SaaS Customer Success Aurore was promoted to a Sr CSM within a year Direct descendent of Antoine de Saint-Exupéry, the author of the book 'The Little Prince' - one of the best-selling books in history!
    In this episode, you'll learn about: 
    Aurore's career entry in luxury retail and its lessons on customer experienceProcess of applying for Customer Success role without previous tech experience Interview preparation for non-tech and non-saas experienceHiring Manager's perspective on hiring for a non-traditional backgroundLearning curve as a first-time Customer Success ManagerStanding out as a 'newbie', setting high standards and getting promotion-ready__________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 38 min
    99 - Dispelling Career Myths - Margriet Paagman

    99 - Dispelling Career Myths - Margriet Paagman

    This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.

    Join us as we sit down with Margriet Paagman, who remarkably transitioned from a sales role in a global printing company to leading the EMEA customer success team at Contentstack.
    Margrit shares her journey filled with challenges in adapting to a new industry, culture, and language, and how her team's support was instrumental in her success. She transitioned from hardware to the Saas industry where she started as an account director and climbed the corporate ladder to become the VP of Customer Success at Insided.
    In this episode, you'll hear proven strategies and experiences of leading teams through significant changes like mergers and acquisitions, highlighting the importance of transparency and communication. 
    We talk about the qualities of an effective leader, emphasizing the importance of listening and helping team members maximize their strengths. We're also dispelling myths about career progression. 
    So, tune in and don't miss out on an opportunity to hear practical advice on career growth and leadership.

    Follow Margriet!
    __________________________________________________
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

    Follow:

    Women in Customer Success
    - Website - womenincs.co
    - LinkedIn - linkedin.com/company/womenincs
    - Instagram: https://www.instagram.com/womenincs.co/
    - Podcast page - womenincs.co/podcast
    - Sign Up for PowerUp Tribe - womenincs.co/powerup


    Host Marija Skobe-Pilley
    - Website - https://www.marijaskobepilley.com/
    - LinkedIn - https://www.linkedin.com/in/mspilley/
    - Coaching with Marija: http://marijaskobepilley.com/programs
    - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

    • 29 min

Customer Reviews

5.0 out of 5
22 Ratings

22 Ratings

Katiepij ,

Valuable and actionable!

As someone who is looking to transfer my skills into the role of customer success, this podcast was exactly what I needed! Episode 61 helped me take 2 steps to learning more about how to break into the field: subscribing the the CS insider email newsletter and buying the customer success professionals handbook. Excited to continue to learn and eventually be apart of the conversation is CS!

jaredorr ,

Great content!

Marija is an incredible host and has great conversations. I enjoy the tips and and advice that is shared on the podcast. It’s really helped me in my career as a customer success manager!

notpractical ,

Love the Realness

As a person who has worked in customer service all of my life I can totally appreciate this podcast so refreshing and so informative keep up the great work!

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