Women in Customer Success Podcast Marija S.Pilley

In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and wellbeing.

In this episode, we talk about:


Impressive fun fact about Jennifer (tune in to find it out!)
Career journey
Career lessons
Skillset and path towards Chief Customer Officer
Normalising parenting 

Jennifer is such a lovely person to have a natural conversation with just about anything. She shared so many views on her career and even her love story! You will love hearing it!

One of my favourite takeaway from Jennifer is: 'Find people who are willing to fight and be in your corner and champion you when you forget to champion yourself.'

Follow Jennifer.



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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:


Website
LinkedIn
Marija Skobe-Pilley, the Founder and Host
Instagram: @womenincspodcast

Join the Women in Customer Success Network!

If you like this episode, you will also like:

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

39 - Lessons from the C-Suite - Megan Bowen

45 - How to Practice Emotional Intelligence - Ashna Patel

62 - How to Lead by Example - Revathi Venkatraman

How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too!

It is such a pleasure to introduce you to Nabeeda Bakali!

We talk about:


passion projects
personal growth
focus on your strengths instead of weaknesses
quitting as a courage
career tips
content creation ideas

Follow Nabeeda:

📸 Instagram - https://www.instagram.com/growwithnab...

🤝 LinkedIn -

https://www.linkedin.com/in/nabeedaba

👋🏻 TikTok - growwithnabeeda

YouTube - https://www.youtube.com/watch?v=K_hNPC_9KxY 





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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:


Website
LinkedIn
Marija Skobe-Pilley, the Founder and Host
Instagram: @womenincspodcast

Join the Women in Customer Success Network!

If you like this episode, you will also like:

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

46 - How to Find Your Niche in Customer Success - Elisabeth Courland

52 - How to Land Your Dream Customer Success Job - Kat Fisher

53 - How to Grow in Your Customer Success Role - Sindy Brucher-Sharma

56 - How to Step into Customer Success Leadership Role - Morika Georgieva

In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai, Genesys

Hadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities.

We talk about:


career journey
how to create 'aha' moments for your customers
how to manage yourself and say 'no'
how to focus on what matters
how to leverage tools to scale Success
perks of being the first Success person in the startup
tips for customer interactions
should you join a startup?
networking for success

Follow Hadas!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:


womenincspodcast.com
LinkedIn: https://www.linkedin.com/company/womenincspodcast
https://www.linkedin.com/in/mspilley/
Instagram: @womenincspodcast



Join the Women in Customer Success Network!



If you like this episode, you will also like:

06 - How to Get Your First Customer Success Job - Irit Eizips

08 - Customer Success Happiness - Shanta Bodhan

13 - How to Practice Empathy - Sama Hafeez

17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

62 - How to Lead by Example - Revathi Venkatraman

In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack.

Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region.

As she moved throughout various roles in her career, she always picked up transferable skills that made her the leader she is today - an empathetic leader who leads by example and is focused on creating an environment for learning and achieving success.

We talk about:


career journey
resetting a career  by unlearning yourself
leading with empathy
influencing others
career challenges for women in business
creating a culture of success

Follow Revathi!



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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.



Follow:


womenincspodcast.com
LinkedIn
Marija's LinkedIn
Instagram



Join the Women in Customer Success Network!



If you like this episode, you will also like:

06 - How to Get Your First Customer Success Job - Irit Eizips

08 - Customer Success Happiness - Shanta Bodhan

13 - How to Practice Empathy - Sama Hafeez

17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

34 - How to Be a Boss of Your Career - Emilia D'Anzica

36 - How to Become an Expert on Yourself - Ronni Gaun

37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.



We talk about:

✨ The passion for Customer Success

✨ What is consulting and what is customer success

✨ Tips for transitioning to customer success

✨ The correlation between your environment and job satisfaction

✨ The fundamentals of customer success



Listen to the episode on all streaming platforms.



Connect with Jan: https://www.linkedin.com/in/jan-young-cx/



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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow:


womenincspodcast.com
LinkedIn: https://www.linkedin.com/company/womenincspodcast 
https://www.linkedin.com/in/mspilley/
Instagram: @womenincspodcast



Join the Women in Customer Success Network:

https://join.slack.com/t/womenincs2020/shared_invite/zt-m3q3pkio-fgk0ssR6gHzoOEEdwa2f3g





If you like this episode, you will also like:

42 - The Role of Customer Success Communities - Violaine Yziquel 

45 - How to Practice Emotional Intelligence - Ashna Patel

47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat

55 - Metrics in Customer Success  - Apoorva Sudarshan

In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and communituy-led growth.
We talk about:
✨ career journey
✨ customer communities
✨ customer education
✨ community-led growth
✨ career tips

Connect with Isabel:
Check out Isabel's podcast CSM Toolbox: https://podcasts.apple.com/gb/podcast/csm-toolbox/id1561618912
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow:

womenincspodcast.com
LinkedIn: https://www.linkedin.com/company/womenincspodcast
https://www.linkedin.com/in/mspilley/
Instagram: @womenincspodcast


Join the Women in Customer Success Network:
https://join.slack.com/t/womenincs2020/shared_invite/zt-m3q3pkio-fgk0ssR6gHzoOEEdwa2f3g

If you like this episode, you will also like:
43 - How to Advocate for Your Team - Laura Lakhwara
44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio
51 - How to Productise Customer Success - Anu Dudhat
53 - How to Grow in Your Customer Success Role - Sindy Bruchter-Sharma
55 - Metrics in Customer Success  - Apoorva Sudarshan
56 - How to Step into Customer Success Leadership Role - Morika Georgieva
58 - Importance of Industry Knowledge in Customer Success - Natalie White
59 - How to Get a Seat at a Table for Customer Success - Monica Trivedi

Read the whole episode here: https://www.womenincspodcast.com/community-led-growth/ Talk to us! If this episode spoke to you in any way, head over to LinkedIn, write a post and tag Women in Customer Success Podcast and let’s talk!