66 episodes

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

Women in Customer Success Podcast Marija S.Pilley

    • Business
    • 5.0 • 22 Ratings

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

    65 - How Can a CCO Normalise Motherhood in Tech - Jennifer Yorke

    65 - How Can a CCO Normalise Motherhood in Tech - Jennifer Yorke

    In this episode, I'm talking to Jennifer Yorke, Chief Customer Officer at Ometria. Canadian-born with a current UK address, Jennifer is sharing her impressive career story and blessings/challenges of being a mom in tech. She is a prime example of how normalising parenthood from an executive level can have a profound impact on people's careers and wellbeing.

    In this episode, we talk about:


    Impressive fun fact about Jennifer (tune in to find it out!)
    Career journey
    Career lessons
    Skillset and path towards Chief Customer Officer
    Normalising parenting 

    Jennifer is such a lovely person to have a natural conversation with just about anything. She shared so many views on her career and even her love story! You will love hearing it!

    One of my favourite takeaway from Jennifer is: 'Find people who are willing to fight and be in your corner and champion you when you forget to champion yourself.'

    Follow Jennifer.



    **********

    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

    Follow:


    Website
    LinkedIn
    Marija Skobe-Pilley, the Founder and Host
    Instagram: @womenincspodcast

    Join the Women in Customer Success Network!

    If you like this episode, you will also like:

    34 - How to Be a Boss of Your Career - Emilia D'Anzica

    36 - How to Become an Expert on Yourself - Ronni Gaun

    39 - Lessons from the C-Suite - Megan Bowen

    45 - How to Practice Emotional Intelligence - Ashna Patel

    62 - How to Lead by Example - Revathi Venkatraman

    • 28 min
    64 - What is Personal Growth - Nabeeda Bakali

    64 - What is Personal Growth - Nabeeda Bakali

    How do I choose guests for this podcast? There are so many incredible women out there whom I want to talk to and learn from. Recently I started following a wonderful young lady, Nabeeda Bakali, who keeps on inspiring me with her content and work on personal development. I've become a huge fan of her work and thought, you will love her, too!

    It is such a pleasure to introduce you to Nabeeda Bakali!

    We talk about:


    passion projects
    personal growth
    focus on your strengths instead of weaknesses
    quitting as a courage
    career tips
    content creation ideas

    Follow Nabeeda:

    📸 Instagram - https://www.instagram.com/growwithnab...

    🤝 LinkedIn -

    https://www.linkedin.com/in/nabeedaba

    👋🏻 TikTok - growwithnabeeda

    YouTube - https://www.youtube.com/watch?v=K_hNPC_9KxY 





    *********

    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

    Follow:


    Website
    LinkedIn
    Marija Skobe-Pilley, the Founder and Host
    Instagram: @womenincspodcast

    Join the Women in Customer Success Network!

    If you like this episode, you will also like:

    34 - How to Be a Boss of Your Career - Emilia D'Anzica

    36 - How to Become an Expert on Yourself - Ronni Gaun

    46 - How to Find Your Niche in Customer Success - Elisabeth Courland

    52 - How to Land Your Dream Customer Success Job - Kat Fisher

    53 - How to Grow in Your Customer Success Role - Sindy Brucher-Sharma

    56 - How to Step into Customer Success Leadership Role - Morika Georgieva

    • 35 min
    63 - How to Leverage Tools to Create a Success Department In a Startup - Hadas Rahamim

    63 - How to Leverage Tools to Create a Success Department In a Startup - Hadas Rahamim

    In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai, Genesys

    Hadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities.

    We talk about:


    career journey
    how to create 'aha' moments for your customers
    how to manage yourself and say 'no'
    how to focus on what matters
    how to leverage tools to scale Success
    perks of being the first Success person in the startup
    tips for customer interactions
    should you join a startup?
    networking for success

    Follow Hadas!

    *********

    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

    Follow:


    womenincspodcast.com
    LinkedIn: https://www.linkedin.com/company/womenincspodcast
    https://www.linkedin.com/in/mspilley/
    Instagram: @womenincspodcast



    Join the Women in Customer Success Network!



    If you like this episode, you will also like:

    06 - How to Get Your First Customer Success Job - Irit Eizips

    08 - Customer Success Happiness - Shanta Bodhan

    13 - How to Practice Empathy - Sama Hafeez

    17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

    34 - How to Be a Boss of Your Career - Emilia D'Anzica

    36 - How to Become an Expert on Yourself - Ronni Gaun

    37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

    47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

    62 - How to Lead by Example - Revathi Venkatraman

    • 23 min
    62 - How to Lead by Example - Revathi Venkatraman

    62 - How to Lead by Example - Revathi Venkatraman

    In this episode, we welcome Revathi Venkatraman, Head of Success, APAC at Slack.

    Revathi is sharing her inspiring career story, from upbringings in India, a degree in chemical engineering, to resetting the whole career while relocating to New Zealand. She is currently based in Australia, leading customer success teams at Slack for the whole Asia-Pacific Region.

    As she moved throughout various roles in her career, she always picked up transferable skills that made her the leader she is today - an empathetic leader who leads by example and is focused on creating an environment for learning and achieving success.

    We talk about:


    career journey
    resetting a career  by unlearning yourself
    leading with empathy
    influencing others
    career challenges for women in business
    creating a culture of success

    Follow Revathi!



    *********

    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.



    Follow:


    womenincspodcast.com
    LinkedIn
    Marija's LinkedIn
    Instagram



    Join the Women in Customer Success Network!



    If you like this episode, you will also like:

    06 - How to Get Your First Customer Success Job - Irit Eizips

    08 - Customer Success Happiness - Shanta Bodhan

    13 - How to Practice Empathy - Sama Hafeez

    17 - How to Lead with Authenticity and Kindness - Kay Mukherjee

    34 - How to Be a Boss of Your Career - Emilia D'Anzica

    36 - How to Become an Expert on Yourself - Ronni Gaun

    37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson

    47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

    • 23 min
    61 - The Fundamentals of Customer Success - Jan Young

    61 - The Fundamentals of Customer Success - Jan Young

    In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider.



    We talk about:

    ✨ The passion for Customer Success

    ✨ What is consulting and what is customer success

    ✨ Tips for transitioning to customer success

    ✨ The correlation between your environment and job satisfaction

    ✨ The fundamentals of customer success



    Listen to the episode on all streaming platforms.



    Connect with Jan: https://www.linkedin.com/in/jan-young-cx/



    *********

    About Women in Customer Success Podcast:

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

    Follow:


    womenincspodcast.com
    LinkedIn: https://www.linkedin.com/company/womenincspodcast 
    https://www.linkedin.com/in/mspilley/
    Instagram: @womenincspodcast



    Join the Women in Customer Success Network:

    https://join.slack.com/t/womenincs2020/shared_invite/zt-m3q3pkio-fgk0ssR6gHzoOEEdwa2f3g





    If you like this episode, you will also like:

    42 - The Role of Customer Success Communities - Violaine Yziquel 

    45 - How to Practice Emotional Intelligence - Ashna Patel

    47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

    53 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat

    55 - Metrics in Customer Success  - Apoorva Sudarshan

    • 30 min
    60 - Community-led Growth - Isabel Ruiz

    60 - Community-led Growth - Isabel Ruiz

    In #episode60, Isabel Ruiz, Customer Education Manager at Insided by Gainsight reveals her ideas of customer education and communituy-led growth.
    We talk about:
    ✨ career journey
    ✨ customer communities
    ✨ customer education
    ✨ community-led growth
    ✨ career tips

    Connect with Isabel:
    Check out Isabel's podcast CSM Toolbox: https://podcasts.apple.com/gb/podcast/csm-toolbox/id1561618912
    *********
    About Women in Customer Success Podcast:
    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
    Follow:

    womenincspodcast.com
    LinkedIn: https://www.linkedin.com/company/womenincspodcast
    https://www.linkedin.com/in/mspilley/
    Instagram: @womenincspodcast


    Join the Women in Customer Success Network:
    https://join.slack.com/t/womenincs2020/shared_invite/zt-m3q3pkio-fgk0ssR6gHzoOEEdwa2f3g

    If you like this episode, you will also like:
    43 - How to Advocate for Your Team - Laura Lakhwara
    44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio
    51 - How to Productise Customer Success - Anu Dudhat
    53 - How to Grow in Your Customer Success Role - Sindy Bruchter-Sharma
    55 - Metrics in Customer Success  - Apoorva Sudarshan
    56 - How to Step into Customer Success Leadership Role - Morika Georgieva
    58 - Importance of Industry Knowledge in Customer Success - Natalie White
    59 - How to Get a Seat at a Table for Customer Success - Monica Trivedi

    Read the whole episode here: https://www.womenincspodcast.com/community-led-growth/ Talk to us! If this episode spoke to you in any way, head over to LinkedIn, write a post and tag Women in Customer Success Podcast and let’s talk!

    • 27 min

Customer Reviews

5.0 out of 5
22 Ratings

22 Ratings

Katiepij ,

Valuable and actionable!

As someone who is looking to transfer my skills into the role of customer success, this podcast was exactly what I needed! Episode 61 helped me take 2 steps to learning more about how to break into the field: subscribing the the CS insider email newsletter and buying the customer success professionals handbook. Excited to continue to learn and eventually be apart of the conversation is CS!

jaredorr ,

Great content!

Marija is an incredible host and has great conversations. I enjoy the tips and and advice that is shared on the podcast. It’s really helped me in my career as a customer success manager!

notpractical ,

Love the Realness

As a person who has worked in customer service all of my life I can totally appreciate this podcast so refreshing and so informative keep up the great work!

Top Podcasts In Business

Ramsey Network
iHeartPodcasts
NPR
Andy Frisella #100to0
Guy Raz | Wondery
Jocko DEFCOR Network

You Might Also Like

Gain Grow Retain
Ankit Aggarwal
Gainsight
Planhat & Anika Zubair
csmsecrets
Dear Media