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42 min
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86. Hiring for Soft Skills, Training for Tech Skills w/ Richard Myers The Customer Experience Podcast
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- Marketing
When your tech-oriented customer base is growing faster than you can hire your customer support staff, you have a big CX problem. Obviously, the solution is to create an internal training program from scratch, right? In this episode, I interview Richard Myers, Vice President of Customer Support & Success at Linode, about developing his CS training team. What we talked about: - The integral part that CS plays in customer experience - Ricks’ decision to create a internal training program from scratch - The 72-day onboarding process for new hires - How Linode’s core values equip CS to problem solve for customers Check out these resources we mentioned during the podcast: - Rick’s post on “Why You Need a Support Training Team” - Rick’s shoutout to Steve Clemens - B&H Photo Video is a place doing customer experience excellently Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
When your tech-oriented customer base is growing faster than you can hire your customer support staff, you have a big CX problem. Obviously, the solution is to create an internal training program from scratch, right? In this episode, I interview Richard Myers, Vice President of Customer Support & Success at Linode, about developing his CS training team. What we talked about: - The integral part that CS plays in customer experience - Ricks’ decision to create a internal training program from scratch - The 72-day onboarding process for new hires - How Linode’s core values equip CS to problem solve for customers Check out these resources we mentioned during the podcast: - Rick’s post on “Why You Need a Support Training Team” - Rick’s shoutout to Steve Clemens - B&H Photo Video is a place doing customer experience excellently Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
42 min