42 min

86. Hiring for Soft Skills, Training for Tech Skills w/ Richard Myers The Customer Experience Podcast

    • Business

When your tech-oriented customer base is growing faster than you can hire your customer support staff, you have a big CX problem.   Obviously, the solution is to create an internal training program from scratch, right?   In this episode, I interview Richard Myers, Vice President of Customer Support & Success at Linode, about developing his CS training team.   What we talked about:   - The integral part that CS plays in customer experience   - Ricks’ decision to create a internal training program from scratch   - The 72-day onboarding process for new hires   - How Linode’s core values equip CS to problem solve for customers   Check out these resources we mentioned during the podcast:   - Rick’s post on “Why You Need a Support Training Team”   - Rick’s shoutout to Steve Clemens   - B&H Photo Video is a place doing customer experience excellently   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

When your tech-oriented customer base is growing faster than you can hire your customer support staff, you have a big CX problem.   Obviously, the solution is to create an internal training program from scratch, right?   In this episode, I interview Richard Myers, Vice President of Customer Support & Success at Linode, about developing his CS training team.   What we talked about:   - The integral part that CS plays in customer experience   - Ricks’ decision to create a internal training program from scratch   - The 72-day onboarding process for new hires   - How Linode’s core values equip CS to problem solve for customers   Check out these resources we mentioned during the podcast:   - Rick’s post on “Why You Need a Support Training Team”   - Rick’s shoutout to Steve Clemens   - B&H Photo Video is a place doing customer experience excellently   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

42 min

Top Podcasts In Business

Ramsey Network
Pushkin Industries
NPR
Jocko DEFCOR Network
iHeartPodcasts
Andy Frisella #100to0