10 episodes

The Customer Experience Podcast explores ways you can restore a personal, human touch throughout the customer lifecycle — even as your business scales. Learn from experts in Sales, Marketing, and Customer Success about what “surprise and delight” looks like at various stages of growth. We’ll show you how never to lose sight of the humanity of your customers on the journey from acquisition to advocacy.

Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

The Customer Experience Podcast BombBomb

    • Management & Marketing
    • 5.0, 39 Ratings

The Customer Experience Podcast explores ways you can restore a personal, human touch throughout the customer lifecycle — even as your business scales. Learn from experts in Sales, Marketing, and Customer Success about what “surprise and delight” looks like at various stages of growth. We’ll show you how never to lose sight of the humanity of your customers on the journey from acquisition to advocacy.

Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

Customer Reviews

5.0 out of 5
39 Ratings
39 Ratings
Messageonholdnow.com ,

Very well done

I’m enjoying the insights I’m getting from this podcast. Much needed as Customer service has become a lost art.

How could I talk with the producer? I’d like to discuss sponsorship of your podcast. I can be reached at 800-818-2347 ext 3

Keep up the great work.

DonnaKastner ,

A wealth of valuable insights

So enjoyed the conversation with Ed Powers about the neuroscience of trust, especially the three pillars: Ability, Benevolence, & Integrity. Also very interesting how our brains lock in on faces. Thanks for making me smarter!

The Copier Warrior ,

This is exciting

A brilliant concept and very unique. This topic absolutely needs a louder voice and Ethan is stepping up to the plate. Very excited about the growth of this show. Now give us some more episodes already!

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