A Micro-Hospital Telling Its Story on How It Is Taking Healthcare Back with Chase Westen Providers Properties and Performance

Trisha’s guest this week is Chase Westen, Chief Administrative Officer with Phoenix ER & Medical Hospital.  This is a micro-hospital located in Chandler, Arizona, and he shares how he is able to maintain a five-minute or less wait time for patients.  We also discuss how to triage patients to determine if they are in an emergency or non-emergency situation, and then guide them to where they can receive effective treatment.  With the rising costs of healthcare, they are very transparent in their costs.  This is a timely and interesting conversation, and I hope you enjoy it as well!
In this episode, we talk about…
[2:25] What a micro-hospital is and the background of Phoenix ER & Medical Hospital
[4:38] Understanding health insurance
[7:21] How to handle a busy micro-hospital and what to do during overflow situations
[11:37] Maintaining the five-minute or less wait time
[13:16] The patient triage process
[14:51] Thinking outside the box and hands-on leadership
[18:11] Pricing transparency
[20:09] How the location serves the micro-hospital
[22:11] Building the facility
[24:09] Chase’s outlook on healthcare policies and regulations supporting micro-hospitals
[28:09] Chase’s views on the future of micro-hospitals
[30:20] Chase’s first job 
[31:05] What Chase would be doing for a living if he was not running a micro-hospital
[31:40] What Chase is reading for news and information
[32:59] What Chase does for self-care
[33:54] Whether leaders are born or trained
Links to resources:
Phoenix ER & Medical Hospital: www.phoenixerhospital.com
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