Aim Higher: The podcast with purpose Skip Prichard

For many people, hearing that a manager or peer wants to “provide feedback” brings negative expectations. “They just want to complain,” or “What did I do wrong now?” may come to mind. That’s because, in many cases, leaders don’t take a holistic, long-term, organized approach to feedback. Doing so is important, because great employee feedback lowers turnover and improves everything from process to profits. Join me and my expert panel and we discuss how to create a culture where feedback—both positive and critical—is seen as an important part of work all the time.  

In this panel discussion, my guests and I discuss the importance of listening. Obviously, it’s a skill we all need to improve—but it’s especially vital for leaders and those who aspire to leadership. I share 10 ways that listening can improve results for you and your team, and the panel reacts with their own insights and tips. If we don’t listen, we can’t learn, and great leaders never stop learning. If you “listen in” to this episode, I guarantee you’ll come away with a renewed appreciation for this skill... and with a few ideas on how to improve it during your own leadership journey. 

I joke with my friend Scott McKain that he needs to write more books, because that gives us an excuse to get together—and our conversations are always a good time. He’s truly a gifted writer and speaker, and in today’s “Aim Higher” interview we talk about his new book, “The Ultimate Customer Experience.” While many of Scott’s books are primarily aimed at business leaders, this one is for everyone—and I do mean everyone. As Scott points out, everyone in your organization needs to be able to take responsibility for any customer’s experience. Pushing it off on someone else? Saying, “That’s not my job?” Failure to follow through? Those don’t get you to “ultimate.” Join us for a fast-paced, fun conversation on this important topic.  

A colleague of mine once said, “If you don’t set measurable goals and you fail? You’ve lost any chance to learn. And if you succeed but don’t know why? It might as well have been luck.” We often mistake, as panelist Drew Bordas says, “activity for progress.” We’re doing stuff! We’re working hard! Things are happening! But are they the right things? If you haven’t set good, measurable goals, you just won’t know. Remember: you can get your heart pumping by running in place, but you won’t get anywhere. Listen in and get some good tips on how to set goals in different situations, and how to ensure buy in from your team. 

We often use the word “love” when referring to our favorite sports team. But we don’t often hear it used by elite college coaches to describe their coaching style. Tom Ryan, though, isn’t your usual coach. He preaches—and practices—a leadership style rooted in truth, trust, and—most of all—love. As a Hall of Fame wrestling coach for OSU, Tom led his team to many victories because of a belief that we do our best work when we suffer for the things we love most deeply. Listen in as we discuss how that philosophy has helped him in the high-stress world of top-tier college athletics, and as he dealt with a devastating personal tragedy.  

As you know, I believe very strongly in the power of motivation, the importance of planning, and the role that a positive attitude plays in our success. So, if you—like so many people—start your Mondays with fear, loathing, and a sigh of resignation, guess what? It's time to cut that out. How you start your week will have a huge impact on how it ends. So, it’s time to give Mondays the love they deserve, plan for how you can start your week with positive energy and move forward with intention.